Made to keep you comfortable anywhere, even above the Treeline!
Important shipping information for customers outside the USA.
For our customers in CANADA we offer 2 shipping choices.
STANDARD Shipping at very low rates using USPS First Class Mail International, or
EXPEDITED Shipping at a higher rate using USPS Priority Mail International.
STANDARD shipping with First Class Mail is inexpensive, but the delivery times vary greatly to the different regions of Canada and are slower in the winter and during the holiday seasons. We ship from the Eastern US so packages reach Eastern Provinces more quickly than the Western Provinces. We have seen that delivery can take anywhere from 5 business days to 3 weeks depending on the region of Canada and the time of year. For example: If you live in a highly populated area near a major city in the Province of Quebec or Ontario then the delivery time will be closer to 5 days and if you live in a very remote region of Saskatchewan or Manitoba far from any major city hen the delivery time will probably be more like 2 to 3 weeks. Therefore, no specific promise for time of delivery can be given when choosing Standard Shipping.
EXPEDITED shipping with Priority Mail costs a bit more but is significantly faster and there is better tracking information available. Packages are usually delivered within 5 to 10 days with the more populated regions near cities getting faster service than the more remote regions.
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Our goal is 100% customer satisfaction.
If you are unhappy with your purchase for any reason, we offer you the choice of an exchange or a full refund within 14 days.
Return shipping costs must be provided by you! We do not pay for return shipping.
Please let us know and we will do everything we can to take care of the problem.