ORDERS

Unfortunately due to our very fast turnaround and dispatch times we cannot add to existing orders once checkout has been completed, a new order will need to be made.

POSTAGE SERVICES

We use the following companies to send parcels: Royal Mail, Air Sure, Airmail, Fedex and City Link.

UK SHIPPING

Some parcels will need to be signed for upon delivery, or may not fit through a letterbox. If no-one is home, a card will be left by your postman with delivery / pickup instructions. Sometimes items may be left in a safe location at the delivery address.

Please allow 2-4 days for delivery within the UK.

DELIVERY ADDRESS

Parcels will be sent to the address stated as the delivery address, this can be different to your own customer address. Unless we are informed parcels cannot be redirected to a different delivery address once the item has been posted.

SAME DAY POSTAGE

All orders placed and payment cleared before 11.30am between Monday & Friday (excluding public holidays) will be posted same day at 2pm when Royal Mail collect our post.

Orders placed on Friday after 11.30am or during the weekend will be sent with our Royal Mail postal collection at 2pm Monday (excluding UK public holidays).

UK NEXT DAY SPECIAL DELIVERY POSTAGE

Our cut off point for UK next day special delivery postage has to be 12.00 noon Monday to Friday, so we can process and pack the order before our 2pm Royal Mail collection. Special Delivery is not availabe during weekends or UK public holidays. If we are on holiday a note will be put on the home page with details, UK next day special delivery will not be availabe during these times.

INTERNATIONAL SHIPPING

Please allow up to 16 working days for all International Deliveries.

Please note we are not responsible for any customs charges applied to your delivery if purchased outside the UK.

Return Policy

Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to help you resolve the problem quickly.

In the unlikely event you are not happy with your purchase you can choose between a refund, an exchange or store credit where:

• Goods are faulty on arrival and you have reported the matter to us within 24 hours of having received the item. You are also required to send back the item for inspection within 14 days of delivery;
• Goods have been wrongly described on our website;
• The goods have been damaged during transit;
• The item doesn?t fit as expected; however you will need to pay the costs incurred for sending back the item to us.

We do not give full refunds if;

• A returned item is not in original condition, has been used or shows signs of damage wear and tear and has the original packaging;

Please note

A refund will only be paid once we have received the goods back from you for inspection.

Returning Merchandise

It is recommended you send your return item through registered or a traceable postage method to the correct address as per below.

Please include the following information:

• Your email address and eBay Used ID
• Name and Address details
• A brief description of the why you are returning
• Any item that is damaged or a shortage, if applicable

Contact Us

If you would like to contact us for any reason our office is open Monday to Friday from 9am to 3pm.

Telephone : 07946 114091

Email : leesa@ntlworld.com

Or via eBay's messaging system