Online4baby.com offers a Free Express Next Working Day Delivery Service to most of the UK mainland on all orders over £49.99* (£5.95 for deliveries on all orders under £49.99*).The courier we use is 'DPD' for all standard deliveries (See other delivery tab for Nursery Furniture deliveries i.e Room sets, Cot beds, Junior beds that include mattresses....which are handled by our freight courier Parcel Force). Our contracted hours for delivery with DPD are between 8am and 6pm. However, DPD offers a service called "Predict". Providing you supply us with a current mobile number and/or email address gives a unique 1 hour delivery window notification via SMS and/or Email on the morning of your delivery which can be rescheduled by you to a more convenient delivery date.
Collect from Shop
DPD also allow you to collect from a local store via the text / email service.
Please note that once you have requested via email or text response to collect from your chosen shop, you cannot redirect the delivery to occur via any other method. (I.e. Delivery to your original address or collect from depot etc). The parcel will stay at your chosen shop for a maximum of 3 days from the date you arrange to collect. If the parcel is not collected then this may be returned and standard return charges will apply.
Unfortunately on the rare occurrence that your parcel cannot be collected due to a dpd error, we still cannot redirect this parcel. It can only be collected from your chosen shop.
Checking your delivery day is simple:-
Depending if you qualify for next day, 2 day just find the day and time you paid for your order and the expected delivery day will be displayed next to it.
1 Working Day Service
All postcodes in England and Wales,and most of Scotland (excluding Scottish Highlands & Islands).
Expected delivery days from time of order |
Payment Made |
|
Items Received |
Monday |
Before 4pm After 4pm |
Tuesday Wednesday |
Tuesday |
Before 4pm After 4pm |
Wednesday Thursday |
Wednesday |
Before 4pm After 4pm |
Thursday Friday |
Thursday |
Before 4pm After 4pm |
Friday Monday |
Friday |
Before 4pm After 4pm |
Monday Tuesday |
Saturday |
Before 4pm After 4pm |
Tuesday Tuesday |
Sunday |
Before 4pm After 4pm |
Tuesday Tuesday |
This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery. |
2 Day Service – 2 Working Days
Scottish Highlands and Islands - AB36-38, AB55-56, FK17-99. G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1 -17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3 Northern Ireland (BT1-99) Isle of Man (IM1-99) Scilly Isles (TR21-25) Republic of Ireland Guernsey (GY1-99) Jersey (JE1-99)
Expected delivery days from time of order |
Payment Made |
|
Items Received |
Monday |
Before 4pm After 4pm |
Wednesday Thursday |
Tuesday |
Before 4pm After 4pm |
Thursday Friday |
Wednesday |
Before 4pm After 4pm |
Friday Monday |
Thursday |
Before 4pm After 4pm |
Monday Tuesday |
Friday |
Before 4pm After 4pm |
Tuesday Wednesday |
Saturday |
Before 4pm After 4pm |
Wednesday Wednesday |
Sunday |
Before 4pm After 4pm |
Wednesday Wednesday |
This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery. |
Non Chargeable Postcodes - 2 working day service
AB31, AB33-35, AB44-54 PO30-42 (ISLE OF WIGHT)
**Note** Republic of Ireland customers must include a daytime phone number when placing an order. Orders cannot be depatched without this.
Out of area delivery charges
These are in addition to the standard £4.50 delivery charge for orders under £49.99.
The 2 working day delivery areas incur the following surcharges:
Item description
Delivery Charge
All Items (excluding the below)
|
£10 PER BOX
|
Wood Items which include two boxes (e.g. cot & mattress)
|
£20
|
2 or 3 Piece Nursery Room Sets(4 or 6 Boxes)
|
£40 or £60
|
Our courier will endeavour to deliver your order within the timescale stated in your order acknowledgment. However, due to circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, miss-route of parcels, delays may occur. If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise. Online4baby cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances our courier will deliver your parcel(s) the next available working day.
Delivery will be made to the address specified in your order. Should you wish to change the delivery address once your order has been processed, a charge may apply (depending on the new address) and your delivery date may be subject to a short delay.
If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, Online4baby Ltd cannot be held responsible for any loss you may incur as a result.
**Please note our courier DPD cannot leave goods without a signature**
Text message service
Precise 1 Hour delivery slot is now available(excludes Nursery Furniture Deliveries). The specific 1 hour delivery window provided from our courier DPD is the latest innovation which ensures the best possible success rate for our valued customers. The revolutionary 1 hour delivery time slot means that you no longer have to wait in all day for your parcel to arrive. Updates sent to your email address and mobile phone keep you up-to-date with when you should expect your delivery, making your online4baby shopping experience even better than ever!
To take advantage of this service all you have to do is enter your current mobile phone number/email address onto your eBay account before submitting your order. ** Note this service is only available for standard UK mainland deliveries **
Combined shipping
Online4baby offer combined postage for most smaller items. Larger items do not qualify for combined postage due to the weight, size and handling. For an exact quote please email us or call us
Pick-ups
We strictly do not allow customer pick-ups. For insurance purposes, the public are prohibited on site where distribution takes place for health and safety reasons. *Don’t forget we operate a Free Next Working Day Delivery Service on orders over £49.99.
A pre-order item is a high demand product which Online 4 Baby have secured from the manufactures but not yet received. By purchasing a pre-order item this allows customers to secure and guarantee prompt delivery of their item as soon as the stock arrives from the manufacturers. The dispatch date to you is always highlighted within the listing.
When the order has been despatched you will be updated by email.
You will receive a text message/email notification direct from DPD courier services before your delivery will take place. This will advise you of a Precise 1 Hour delivery window that day. If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel back to the local depot for a re-attempt at delivery the next working day. You can re-arrange delivery direct with our courier from the details left on the calling card. If no contact is made with the courier after the 2nd attempt the order will only be held for 2 days after this at the courier depot and then returned back to Online 4 baby and re delivery charges will apply
If your item has been Returned to Sender (RTS), the following re-delivery charges will apply:
Size of parcel
Re-delivery charge
Per Box
|
£10.00
|
Wood
|
Charges Vary on how many pieces
|
Nursery Room Sets
|
Charges Vary on how many pieces
|
**These charges do not include out of area delivery surcharges.**