· Shipping charges are non-negotiable.
· Please make sure your mailing address is current with eBay and PayPal.
· Item(s) will be shipped with United States Postal Service (USPS).
· Standard Service (2 to 5 days with free tracking information to most domestic service area).
INTERNATIONAL BUYER:
· Certain countries have import duties and taxes which are not included in the item price or shipping charge.
These charges are the buyer's responsibility so please check with your Custom's office.
· Due to USA Customs or your country's Customs inspection policy, your package can be delayed from 30 to 45 days which we have no control of.
Please contact your Customs office to find out the location of your package.
· We cannot mark international packages as gift or lower the value.
· We accept PayPal payments only.
· Please submit your PayPal payment within 7 days from your purchase date.
· If you have any question or concern please contact us through "My eBay Message."
COMBINE PAYMENT
We do offer combine shipping at a discounted price:
· When buying multiple items, please allow us to combine all of your items into one invoice.
If you are not happy with your item for any reason, simply follow these 3 easy steps!
1. Let us know what the problem was.
2. Include the item number or your eBay user ID for quicker processing.
3. Upon receiving your item in its original condition, we will notify you and refund your money within two business days.
· We will offer a refund on your item.
· We will only allow up to 30 days for all returns.
· We will not refund the cost for you to ship your item(s) back to us.
· We will not refund your money if your item is lost through the mailing process.
· We will charge some restocking fee.
If you have any question please let us know through "My eBay Message" only and not through any other emails.
All of Reddoor Fashion Outlet merchandises are purchased directly from manufacturers and wholesalers in order for our company to offer the lowest price. We strive to pick out the best style and quality for our customers. We purchase our merchandises in bulk, and unfortunately some of the clothes are handled more than others sometimes leaving damages and stains. These types of clothes receive special personal touch from our own repair and cleaning shop and discounted even more than our already low prices. I share this information with our customers to gain their trust in our company, and more importantly, because we believe in doing the right thing just because it is the right thing to do.
We will do our best to make your shopping experience painless. If there are any concerns with your item(s), just let us know about it and we will work hard to resolve the problem.
Sometimes, we experience unpleasant buyers who abuse our policy to obtain free merchandise. For these types of unpleasant buyers, we will pursue and notify your activities to eBay as well as block you from our site.
As much as buyers want great shopping experience, our company wants customers who are willing to work with us to fix any problems that may arise. All we ask from our buyers is to be fair and communicate with us through eBay email.
Q : Are your items Authentic?
A : Yes, we do not and will not sell fake items. eBay does not allow it. Just because some of the tags are cut or marked, it does not mean it's fake. We get our merchandise directly from manufacturers, wholesalers, or designers. Some tags are deliberately cut out to prevent buyers from returning the item to retail stores for a refund.
Q : Can I combine multiple items to save on shipping?
A : Yes, you can receive a combine shipping discount. Please view Payment Policy for further details.
Q : Can the item be return and will I receive money back?
A : We will gladly accept all returns in its original condition. If you are not happy with your item for any reason, simply follow the 3 easy steps in our Return Policy.
Q : Why are the labels marked or slightly cut?
A : Some of the labels have a mark or are cut to prevent buyers from returning the items to retail stores for money.
Q : Why is the auction list size different than the size in the photo?
A : We use the same photo for identical items in different sizes. The correct size of the item is what's listed in the auction and not what's in the photo.
Q : When does REDDOOR leave feedback for buyers?
A : Since we serve such a large number of customers, we use an automated feedback system. This system automatically leaves a positive feedback for all buyers at the time feedback is received. Check our feedback policy.
Q : How long will it be before I receive a refund?
A : We will only refund your money when we receive our item(s) in its original condition.
Q : Can I make an exchange, or get a different size?
A : Sorry, no exchanges for other items, size, or color. Please view our return policy for further details.
Buyers please contact us only through eBay message and NOT through company or pay-pal email, because we only check eBay email.
Our response time is really quick, but at times we are overwhelmed so please give us at least one day to respond back.
We are located in California (U.S.A), so please keep in mind of the time difference if you are not in the same time zone.
Office Hours: Mon-Fri 10:00 AM to 5:00 PM PST
Saturday, Sunday and Holidays Closed, no delivery.