About Us

DIY Crafts  was started with one simple goal in mind; provide top DIY arts n crafts  at  competitive prices while offering awesome customer service.

Whether you are looking  for in- home Crafts to occupy the kids or yourself  , Gifts , Birthday Party packs , Fundraiser ideas we  have you covered. If you Don't see what you're looking for? Ask! We do special orders!

We continue to expanded our range of  products and every week we are adding more stock to meet the growing demand. We source our products from all over the world we also manufacture some of our own items here in Australia.

We do special orders & will do our best to source a specific item your looking for.so feel free to Contact us.

 If you have bought from us before thanks! If not, go on and give us a try as I am confident you'll be happy with our products and services.

Best regards

Team DIY Crafts 
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Contact Us

The best way to contact us is via

·         eBay messages.

We aim to reply eBay messages within 8 hours or sooner during business hours. Our Customer Service team work from Monday - 
Friday 9:00 am to 5:00 pm Australia time except public Holidays.
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Shipping

·        All items are dispatched from Glenmore Park NSW.

·        Items will be shipped same day  when payment is received  Mon- Fri before 3pm.(not include public holiday and weekend)

·        We send items to the Registered Paypal  Address. 

·        We ship Australia Wide 

·        We offer Standard Post (no tracking)  , Registered Post ( with Tracking) & Express Post ( with Tracking)

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PAYMENT OPTIONS

We recommend PayPal as payment method.
We will accept payment by Direct Deposit ( contact us to pay via this method).
For payment by Paypal - please ensure correct shipping / mailing address is provided with your payment. We are only able to mail to the specific address PayPal provides to us.

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FEEDBACK

1. 5-Star positive feedback is highly appreciated and we will do the same to you.
2. 5-Star Positive feedbacks on "Item as described", "Communication", "Postage time", "Postage and handling charges" will be highly appreciated.
3. If you are not satisfied for any reason, please Do not leave Negative or Neutral Feedback  Contact us straight away so we can rectify the problem . Thank you

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WARRANTY & RETURNS :

YOUR SATISFACTION IS IMPORTANT TO US
Please contact us if for any reason you are not satisfied with your purchase.

DAMAGED OR DEFECTIVE PRODUCT

Please report to us at time of receiving item  if you received a damaged or defective product. So we can  arrange for the return of the product in unused  original condition, within its original or equivalent packaging.
Return postage for damage or defective products is the responsibility of the buyer.
We will provide replacement / exchange product or a full refund once the item has been returned..PLEASE CONTACT US PRIOR TO RETURNING ANY PRODUCTS.

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