We use a 3rd party fulfilment service to ship our orders. This means that it may not always be possible to cancel your order regardless of the reason. Please check to make sure the shipping address you have on file with eBay and PayPal is your most recent address. We can only ship to your confirmed PayPal address. We cannot change a shipping address once an order has been placed, you are responsible for ensuring your shipping address is correct. We cannot provide refunds for items shipped to an incorrect address if we shipped to the address provided at checkout.