Your order will arrive within 7 working days of receiving your dispatch email. If you haven’t received your order after 10 working days, get in touch with our friendly customer service team.

Goods will be shipped same Working day if cleared payment has been received by 3.30 PM. Any orders placed after 3.30 PM will be shipped the next working day.

Please ensure that you supply us with your correct delivery address when you’re purchasing, as we won’t be able to make amendments to the address once the order has been placed.

Goods will only be shipped to the address registered with PayPal.

Goods will be shipped either via Royal Mail Tracked Service or DPD.

Royal Mail: Deliveries are made Monday to Saturday, Usually before 4 PM via Royal Mail 24/48 Hours services **This is tracked service, and a signature will be required

DPD: Goods are shipped via" Next working day " Service, which excludes Public Holidays & Weekends.

Tracking number and 1-hour slot will be issued for all goods shipped via DPD to the buyer via SMS or Email.

We offer a Free 12-month warranty with these items for extra peace of mind. Your warranty starts from the date of purchase.

What is Covered?

• Technical defects
• Faults caused by improper workmanship or materials
• Erratic components
• Faulty software
• Defective battery

What is not covered?

• Accidental damage
• Liquid damage
• Intentional damage
• Issues caused by third party software
• Issues caused by unlocking your device
• Damage caused by attempting to repair or adapt the device by yourself or a third party
• Physical damage such as cracks or breaks
• Repairs undertaken by a third company
• Improper use of accessories
• Faults or damage that may arise from everyday wear and tear, e.g. scratches on glass
• Acceptable battery life depletion
• Any device that is jailbroken or rooted after initial purchase
• Screen burn that has developed over the time of ownership

Please note:

If the device received has one of the above issues, or we find evidence that the device has been tampered with by the owner or by a third party, the warranty will be considered void, and we will return the device to you.

Tech Wholesale UK is not responsible in any way for any cost that occurred when unlocking a device that was locked to a network when sold.

In the unlikely case your device develops a problem within the warranty period, please get in contact with us via eBay. If you notify us of a problem, we recommend stopping using the item. You MUST return the item to us within 28 days to prevent further damage. Failure to do this will result in the warranty becoming void. If the warranty covers the problem, our technicians will attempt to fix the issue and return your item to a fully working condition. If we cannot fix the issue, we will supply a replacement item with the same description.

A refund will be processed if we cannot fulfil either a replacement or repair.

At Tech Wholesale UK, we understand that sometimes our customers change their minds and need to return their handset. This is why we offer a 14-day no-quibble money-back guarantee, which is extended to 30 days in the rare event that the handset develops a fault through no fault of your own—giving you peace of mind with any purchases made.

Returns Process

Contact our customer services team via the details supplied on the contact page or via the eBay contact seller, and we will try our utmost to resolve any queries or problems you may have. If an item has to be returned to us, our customer services team will issue you a unique RMA number, which should be used to reference your returned item. Please note we will not accept any returns that have not been issued with an RMA number, failure to provide the RMA information with your returned item will delay processing your return.

Ensure that the handset (s) is returned in the same condition as when received and that it has not been damaged whilst in your care. Please ensure that all accessories / Parts supplied (i.e. Headphones, Chargers, PSU, etc.) with the unit are returned with the item.

Carefully package your item and send it to the below address with the package marked with the RMA number issued to you by us:

Sutcliffe Jones LTD T/A Tech Wholesale UK
Unit 3, Block 7
Cooperage Way Business Village
Alloa
Clackmannanshire
Scotland
FK10 3LP

It is the responsibility of the buyer to send all RMA items via a secure tracked and insured service? Please note that the item is your responsibility until we safely receive it. We cannot be held responsible for any returned item which may be damaged or lost in the post.