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House of Fine Linens - website discounts, coupons and gift certificates are not valid for use on Ebay

• We accept Ebay Managed Payments. You may also use your Visa, Mastercard, American Express, or Discover card through Ebay Managed Payments.
• When you are ready to pay, simply click the "Pay Now" button at the top of the eBay item page to submit a secure payment through checkout.

Sales tax:

• By law, we are required to charge 8.25% sales tax to Texas residents. Tax will be automatically figured when paying through Ebay Managed Payments.

Shipping

• We normally will ship within in 24 business hours of receipt of payment. We ship using FedEx Ground, FedEx SmartPost, USPS Priority Mail and USPS First Class for packages under 16 oz - but reserve the right to ship using an alternate company. If there is a specific shipping service you would like to use, please contact us. If you would like to add insurance and/or signature confirmation, please request insurance and signature confirmation before making your payment. Once the item is shipped it becomes the responsibility of the carrier, i.e.: USPS, Fedex, etc. Therefore, we cannot be responsible for shipping damages, delays, item(s) lost, etc.
• Up to 12 days for delivery if you choose Free Shipping. If you need your item sooner please select a faster option for shipping from the drop down menu.
• Free Shipping applies to lower US 48 states only
• Priority Mail to United States: 3-5 business days
• FedEx Ground to Lower US 48: 3-5 Business days
• FedEx SmartPost: up to 12 business days within the contiguous U.S., based on the final destination ZIP code
• One-Day Shipping: - 1 - 2 business days Choose one day shipping from the drop-down menu - 1 - 2 business days. Express is shipped using FedEx or USPS express mail depending on the weight and destination.

Returns must be made within 30 days of receipt of merchandise.

For returns not due to our error, we refund purchase price less a 20% restocking fee to cover transaction costs, plus our original shipping cost after buyer returns the item in original condition accompanied by a valid RMA number issued by House of Fine Linens.

Bedding items must be returned unopened, in original sealed packaging and all tags must remain affixed. For sanitary reasons, we do not accept returns on opened bedding packages.

PLEASE NOTE: Returned items that do not comply with the above requirements will be refused upon delivery, a refund will not be issued and will be returned to you at your expense.

Items valued at over $75 must be returned with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service. Note: If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we will not be able to cover you.

If a return is due to our error we refund original purchase price and shipping, as well as pay return shipping.

We are not responsible for pictures showing incorrectly on your monitor or your inability to read the description. If there are any questions about the item, please contact us BEFORE you purchase. We are happy to address any question or concern. If further information is required, e-mail us via Ebay.

Feedback Policy

• Our feedback is on an automatic system. Once you leave feedback for us, it is automatically left for you. This system has been set up to make us more efficient in order to keep our prices low.
• Please take a moment to leave us positive feedback and 5 stars and we will do the same for you.
• Any customer that leaves negative/neutral feedback without giving us the opportunity to resolve a problem will greatly disappoint us.
• We guarantee that we will resolve any problem immediately. Please give us the opportunity to help you.

About Us

House of Fine Linens has been in business since Sep-23-2003 and is the most trusted seller of linens and bedding on Ebay and the Internet. We are obsessed with superior customer service.

We specialize in major retailer designer brand and luxury bed linens at deeply discounted prices. We buy and resell merchandise from high end department stores and provide retailers and manufacturers with an alternative channel for liquidating their inventory.

Our merchandise consists of store stock, overstock and shelf pulls. Because we get great deals on this type of merchandise, we are happy to pass along substantial savings to our customers.

We deal with brand names you recognize, at prices you will find hard to match. Please check our feedback so you can be sure that you are dealing with a company that always aims for 100% customer satisfaction.

Our House of Fine Linens Customer Service team is at your service. Monday - Friday

10AM - 6:00 PM CST

All emails will be answered within 1 hour during business days. We are closed on Saturdays, Sundays and major holidays.

Click here to contact us through ebay messaging

General Questions

Where does your merchandise come from?

We offer designer brand and luxury bed linens at deeply discounted prices. We buy and resell liquidation merchandise from high end department stores. Most of our items are overstock, others may have been a shelf-pull. In an attempt to keep shelves looking neat, stores remove such items from the shelves and sell to resellers like us.

How do I pay for an item?

House of Fine Linens on Ebay accepts e-checks and credit card payments through Ebay Managed Payments from buyers with confirmed addresses.

I have paid for the item. Now what?

It is our goal to always ship items as quickly as possible. We ship on the day the payment is made. Tracking number will be automatically provided to the email address registered with Ebay. The tracking number will not work until AFTER the item has shipped. Items paid for on weekends will ship on Monday.

Do you charge sales tax?

By law, we are required to charge 8.25% sales tax to Texas residents. Tax will be automatically figured when paying through Ebay Managed Payments.

Can I return an item?

House of Fine Linens offers a 30 day return policy. To set up a return. Ship it back to us within 30 days of receipt for a refund of your purchase price (this does not include your original shipping and restocking fees). After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to your Ebay Managed Payments acct excluding shipping and restocking charges. If shipping was FREE then the actual shipping fee paid to ship the item(s) to you will be deducted from any refund. We do not accept returned items that have been used or laundered. Items returned must be in their original condition and sealed packaging and will be subject to a restocking fee. We sometimes suggest if something doesn't match, the buyer could resell it on Ebay ~ the ultimate return policy.

Can you guarantee that the items that you're selling are brand new, perfect and in the original packaging?

We specialize in major retailer liquidation and closeouts. We deal the brands names you recognize, at prices you will find hard to match. Please check our feedback so you can be sure that you are dealing with a company that aims for 100% customer satisfaction. Our buyers purchase excess merchandise from designer showrooms and department stores at a discounted price. This enables us to sell authentic designer merchandise to our customers at up to 80% off the retail price. All merchandise is thoroughly inspected by our quality assurance team. Each product undergoes a rigorous inspection to ensure quality and condition upon delivery to our customers. 100% Authenticity Guaranteed!! Unless otherwise stated, all merchandise is new. Items may have distressed packaging or may have had the original packaging replaced, this will in no way effect the quality of the merchandise.. Any issues we find will always be disclosed and detailed in the description. However, it is certainly possible that we have missed something so please be aware that every item is sold AS IS. True bargain hunters are willing to accept minor flaws such as a smudge on packaging acquired from warehouse handling or shipping for the savings of a significant amount of money. Of course, not all people are happy with this arrangement. Some people might be happier buying from a retail store and paying full price to ensure the item packaging is flawless.

I saw an item but I need it in a different color/size/style. Can you get it for me?

The type of merchandise we offer varies greatly and changes from day to day. We have no way to know what we will get each day. This makes it impossible for us to find different sizes, colors or models. Bottom line: If we have it, it's listed on Ebay, always at a reduced price.

Does the item include everything in the photo?

Please read the sub-head of each description in its entirety to understand exactly what is being offered. We frequently use stock photos which may show the item in a different size/color and may show items not included in the auction. Please read the description carefully to ensure your complete understanding of the item(s) being offered.

Could you please describe the color of this item in more detail?

No, for two reasons: Color is highly subjective and may vary in different lighting situations. It may be a good idea to see things in person in the dept store or view a catalog whenever possible since colors may vary from monitor to monitor depending on their settings. If colors are mentioned in a listing, the information came directly from stores description.

Can the items I purchase be returned to the retailer?

Absolutely not. As a matter of fact, many of the items are marked or may have a label removed to prevent returns.

What if my item is damaged or lost in shipping?

Items shipping FedEx Ground are automatically insured up to $100.00 free of charge. Unfortunately we are unable to insure Free or Economy Shipping. If you choose FedEx Ground and the item is damaged in shipping, please contact us within 24 hours. If you choose Free or Economy shipping and the item is lost or damaged, our hands are tied. To help ensure items are not lost or misdelivered, a daytime phone number is incredibly helpful. Please provide your phone number when making your payment.

Why are shipping fees high?

Shipping is determined by weight and size of package from our zip to your zip and price is determined by the carrier. As a curtesy we offer free shipping with FedEx SmartPost

Why don't you leave feedback first? I've already paid.

House of Fine Linens has a system in place whereby positive feedback is automatically left for those who leave positive feedback for us. This system has been set up to make us more efficient in order to keep our prices low.

How do I contact you?

Please contact us using the eBay messaging system. We are happy to answer your questions!