About Us

Hearing Aid Accessories is an online retail company under the umbrella corporation company: Hear4u & Healthscreen Ltd.
As a leading online retailer for hearing aid accessories, we offer a comprehensive range of products. These products consist of home electricals, batteries, spare parts, cleaning & hygiene and many more; all of which are sold to support hearing aids users and those who are hard of hearing.
We are based in Hinckley (Leicestershire) and distribute products direct from our warehouse across the UK, and internationally to the rest of the world.
We offer competitive prices on items sold, and our stock is supplied direct from our partner suppliers. These suppliers include Phonak UK, Sonova UK Ltd, Widex UK Ltd, GN Hearing UK Ltd, Oticon & Bernafon UK and many more.
Hearing Aid Accessories HCPC Registration number: HAD02975

UK Delivery

All orders in the UK are delivered using Royal Mail. We aim to dispatch the same working day for all orders made before 2pm.

 

All deliveries made outside of the UK are classified as "international" deliveries.

Our international deliveries will be sent using Royal Mail International services. All deliveries are subject to rules and restrictions in the receiving country. Delivery times can vary between 5-7 days.

Additional recipient custom clearance charges are subject and applicable dependant on your country of origin.

When ordering from Hearing Aid Accessories via eBay, please see below the eBay customs duty policy.
As a buyer, it's your responsibility to check with customs and import charges may apply, and to pay the item. Your seller might be able to give you some information about import charges, but before you bid on, or by an item, it's a good idea to check with your country's customs office for more specific details.

https://www.ebay.co.uk/help/buying/postage-delivery/changing-delivery-address-method/international-purchases-postage-buy?id=4057 

Hearing Aid Accessories aim to include a complimentary power adapter suitable for your region with all applicable electronic items. Please ensure you check your regional power supply voltage prior to use (power adapter is subject to availability).

 Alternatively, a universal USB charger cable is included, which you can use in your choice of power supply for your region.

Returns & Warranty

Hearing Aid Accessories honour both our own and eBay returns policies. We are happy to offer a 30-day Return & Exchange Policy.
Please see below for our terms and conditions -
· All items returned in a re-sellable condition (i.e., in the original packaging) can be returned/exchanged within 30 days of purchase.
       Exclusions will apply to opened consumable products (wax traps, domes, C&C Range, maintenance products, tubing products, receivers, masks etc.) for hygiene purposes.
· Returns postage cost within the UK - when returning items to our warehouse, we can provide a free post Royal Mail returns label via your eBay returns request or eBay messaging. Original postage costs are not included in the refund of the purchase. This applies to UK orders only.
· Returns postage cost internationally - as a UK-based company, we cannot provide international returns labels and you will be required to pay the returns postage for all international orders. Your refund will include the original postage costs paid at time of order if the item becomes faulty under warranty or damaged in transit. (Please see below for our faulty product return policy).

Certain items are non-returnable for hygiene reasons. This includes custom products such as CENS, and hearing protection products.
We advise to check whether the product you wish to purchase is compatible with your hearing aid device/devices before completing the purchase. As soon as a consumable product is opened, it becomes non-returnable for health and hygiene purposes.
Please note that all refunds may take up to 5 working days to appear in your bank account after the product has been successfully received at our warehouse. 

Faulty Products:
If your product has a manufacturing fault and is still under warranty, you can return or exchange this item within 30 days of purchase.
An alternative service for faulty items is the free check-in service. This involves sending the item back to the manufacturer to have the fault investigated, and either repaired or replaced.
After the 30-day return/exchange period, we will need to contact the manufacturer on your behalf to have your device serviced in line with the terms and conditions of the manufacturers warranty.
Please refer to your user guide on the manufacturers warranty and read all terms and conditions applied.
In cases where the product is faulty, Hearing Aid Accessories will be able to pay for the postage costs (UK orders only). A returns prepaid label will be provided via email.

Repairs:
If Hearing Aid Accessories is arranging the repair of your item (in line with the manufacturers warranty), we require that the item be returned to our warehouse to be we passed on to the manufacturer. We are also able to provide you with a UK pre-paid returns label.

Damaged Product:
Please take care when opening/handling all products as we are not able to return or exchange items if they have been damaged by user mishandling/misuse.

Business Accounts

Get your free business account with Hearing Aid Accessories and get shopping for great brands direct through us such as Phonak, Starkey, GN ReSound, WIDEX, Oticon, Signia and many more. It is easy to find the right accessories at competitive prices.


Our highly knowledgeable account managers are ready and waiting to answer calls, emails, and online chats to ensure you get the right products to suit your needs.

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· 30-day payment terms on our entire range of products across all orders

· Reduce supplier time and deal with just one knowledgeable supplier

· Simple itemised VAT receipts for your records

· Next day delivery directly to your business

· Quick and easy online ordering

· 60 day returns to ensure peace of mind


· Fast application process to ensure you get onboarded quickly

· Expert staff with an extensive FAQ and online chat function

      Official reseller for the biggest and best brands in the business


See our Hearing Aid Accessories webpage for application details and further information.