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MY LITTLE PONY, 2 PLAYER STARTER BOX

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Shipping Costs

We will combine shipping where ever we can, please ask us or request an invoice if you're not sure. Please note sell sheets cannot be combined with other items.

Please do not purchase several items and pay for them all separately this causes no end of headaches especially if you later decide you wanted to combine shipping.

We dispatch items on a Monday and a Thursday. If you need your item really urgently please drop us an email and we will try and help.

Delivery Times

Please be aware that the post office are extremely incompetent.

UK items should be delivered in 1-2 days but it is possible for them to take longer. We will consider an item lost after 14 days and replace or refund at this point.

International items should be delivered in 5-7 days but it is possible for them to take up to 28 days, we really don't understand why. We will consider and item lost after 28 days and replace or refund at this point.

If you are concerned please purchase the tracked option Special Delivery/International Tracked. We have never (fingers crossed) had an item get lost using these two methods.

Returns

Incorrect or Damaged Goods:

We try our hardest not to make mistakes but we're only human and occasionally mistakes do happen. In the rare instance that this happens please email us and tell us the problem. Unfortunately we're not blessed with psychic powers so we need to be told that there's something wrong. Leaving a rant on our feedback doesn't help anyone, please talk to us. We will always try and correct any problem.

Unwanted or mistakenly purchased Items:

We operate the standard ebay 14 day returns policy, please return the items to us exactly as they have been shipped. Items that have had parts removed or been damaged by you will not be refunded.

We will only refund the cost of the item. If you simply changed your mind then we will retain the p&p that we've paid out.

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