Assassin Snail Description

Scientific Name: Clea Helena

Assassin snails are an essential when it comes to fish keeping. Not only do they make great pets, but they also help maintain your tank. Assassin snails are different from typical snails because they are known to hunt down and consume unwanted pest snails. They are also known to be bottom feeders or decomposers since they also consume leftover fish food, fish secretions, dead organisms, and more. 

Characteristics and Basic Care

• Care Difficulty: Great for beginner aquarists 

• Diet: Carnivorous 

• Average Life Span: 1 to 2 years

• Average Adult Size: 1 - 2 inches long

• Optimal Tank Size: 10 gallons or more

In order to maintain your snails, please know that these snails are carnivorous and will only consume and scavenge for foods that contain protein. These assassin snails consume foods such as frozen blood worms, mysis shrimp, brine shrimp, fish food flakes or pellets, fish secretions, dead organisms, or even prey that are not fast enough to escape. If you plan on leaving these foods in your tank, multiple water changes are required throughout the week to maintain the water parameter specifications and needs for your pets. 

Water Parameters and Specifications

Our assassin snails have been imported from Thailand and are a freshwater species. All of our snails have been under the quarantine process. In order to maintain a smooth transition for the snails here are their optimal specifications and water parameters requirements:

• Country/Manufacture: Thailand

• Snail Size: 1 - 2 cm (0.39 - 0.78 inches)

• Temperature: 70 - 77°F

• pH: 7 - 8

• kH: 2 - 10

• gH: 6 - 20

Shipping Information and Policy

We hold a high standard when it comes to the shipping process for our snails. This means that we prioritize checking the temperatures in our customers area before shipping them out to guarantee a live arrival. If we feel that the temperatures in your area are unsuitable for shipping, we will hold your order back if necessary. Unsuitable temperatures range from anything below 30°F and anything above 95°F. In addition to our high standards, we include features such as:

• Insulated Styrofoam Packaging

• If your temperatures are either too cold or too hot we will include a heat pack or ice pack if necessary (free of charge)

• All orders are shipped every Monday and Tuesday

• We do not ship orders out on holidays and may hold orders if necessary due to this

• We provide free USPS Priority Mail Shipping which normally takes 1-3 days to arrive depending on your location

• Expedited shipping such as FedEx 2 Day is offered to help guarantee a live arrival or faster shipping process

• Orders are not shipped to states such as Hawaii and Alaska 

• Orders are not shipped to US territories such as Puerto Rico, Guam, Virgin Islands, and etc

• Multiple Orders: If you have purchased multiple orders we will automatically combine your orders and ship them together

Disclaimers Upon Arrival

When your order first arrives please expect the snails to be in an inactive state. This may occur due to a number of reasons such as:

• Stressful shipping process

• Cold temperatures

• New environment or surroundings

If this does occur we recommend putting your snails in the optimal temperatures and waiting 24 - 48 hours before determining whether or not they have arrived dead. 

In addition to this, if any snails die within your care we are unable to provide any form of reimbursements or refunds since they have been in your tank.

Dead Upon Arrival Policy (DOA)

If your snails have arrived dead or remained inactive for a period of time we highly recommend our customers to contact us as soon as possible. Please note that all orders include an extra snail. This is provided just in case some arrive DOA. In order to receive a partial or full refund depending on the severity of the damage we require the following:

• A clear picture of all of the dead snails in one picture

• Photos of them when they first arrived preferred (provides a smoother refund process)

• Multiple photos are allowed, but it is required to have at least one clear picture of all the dead snails (allows a smooth refund process)

• The quantity of how many snails have arrived DOA

Once these requirements have been fulfilled we will begin the refund process which depends on the severity of your order. If you do not have any photos or proof of your order arriving dead or damaged we are unable to help or provide a refund. 

Contact Information

If you have any questions or concerns regarding the snails or your order please feel free to contact us through eBay.