SAMQN55QN85CA
Samsung QN55QN85CA 55 Inch Neo QLED 4K Smart TV (2023)

Catalog #: SAMQN55QN85CA
MFG Part #: QN55QN85CAFXZA
Condition: Brand new, USA Warranty

  • Motion Xcelerator Turbo+
  • Powerful 4K AI upscaling ensures you always get full 4K resolution
  • Experience realistic 3D sound
  • Subscription-free TV, movies, sports with 150 channels and growing

    QN85CA Neo QLED 4K Smart TV (2023)

    Get next-level premium 4K experiences powered by Quantum Matrix. By using precision Mini LEDs, color and contrast come alive for details to shine. For all you watch, AI-processing refines your Smart Hub and sound, while upscaling your content to

    4K—for a brilliant picture, even in bright daylight.

    PICTURE

    Quantum Matrix with Mini LEDs
    Brilliant details shine even in daylight with Quantum Matrix Technology. Powered by a huge grid of Samsung’s ultra-precise Quantum Mini LEDs, it takes exact control of the individual zones of light in your picture for breathtaking color and contrast.

    4K Resolution with AI Upscaling
    See everything you watch instantly transformed to incredibly sharp 4K resolution.

    Neo Quantum HDR
    Enjoy the dynamic contrast that has vivid colors jumping off the screen.

    Neo Quantum Processor 4K

    See all you enjoy upscaled to spectacular 4K with the AI-based processor.

    100% Color Volume with Quantum Dot

    Get a billion brilliant colors that stay true even in bright scenes.

    Motion Xcelerator Turbo+
    Action movies, sports and games look smooth and fluid up to 4K at 120Hz.

    Wide Viewing Angle
    You’ve got the best view from every seat, no matter where you sit down.

    Optimized Eye Comfort Mode
    Enjoy an optimized display without lifting a finger. Its lighting system evaluates the brightness of your space to tailor your screen contrast. 

    FreeSync Premium Pro
    Take down game lag and stuttering—with your TV and console teaming up.

    Auto Game Mode (ALLM)
    Ultra-low latency means less lag, less drag and more time to win.

    Super Ultrawide GameView & Game Bar
    Expand your game view and optimize how you play with these winning features.

    Real Depth Enhancer
    Experience depth and dimension on screen just like you do in real life.

    Mini Map Zoom
    Win more games with the help of a mini map which allows you to quickly glance at a corner of the screen to ensure they are moving in the right directions. 

    DESIGN

    Neo Slim Design
    Beautiful from all angles, this TV was made to blend into any room of your home.

    SMART FEATURES

    Samsung Smart Hub
    Spend less time searching and more time streaming what you enjoy with Smart Hub.

    Smart TV Powered by Tizen
    Spend less time searching and more time streaming what you enjoy with Smart Hub.

    Universal Guide
    Get tailored recommendations for streaming and live TV all in one place with a simple on-screen guide.

    Ambient Mode+
    Transform your blank screen into the ultimate centerpiece with Ambient Mode+.

    Multiple Voice Assistants
    Just speak up—your favorite Voice Assistant is built in and ready to help.

    Samsung TV Plus
    Turn on and tune into free live TV with just your WiFi connection. No subscription necessary.

    Multi View
    Watch up to two things at once on your TV, including what’s on your mobile device.

    SolarCell Remote
    The rechargeable SolarCell Remote makes it easy to access and control all of your compatible connected devices with one simple remote. Includes RF harvesting to charge the remote using signals like wifi.

    SmartThings Compatible
    Take control of your connected devices with SmartThings on your screen.

    Samsung Health
    Discover how a healthy and balanced lifestyle is within view—Samsung Health tools can help.

    Music Wall
    Create a mesmerizing mood that matches your music, no matter your playlist. When the TV’s off, turn on a captivating visual experience that moves to the beat of your music.

    Telemed
    Meet primary care physicians from the comfort of your own home using your Samsung TV.

    ConnecTime
    Make video calls to and from your screens, no matter where you are, and spend time with your loved ones on a bigger screen. 

    CONNECTIONS

    HDMI
    Connect up to 4 devices with HDMI.

    Wi-Fi
    Enjoy your favorite on-demand content seamlessly through your existing network with built-in Wi-Fi (Wi-Fi 5).

    AUDIO

    Object Tracking Sound 
    Experience vividly realistic 3D sound that puts you in the middle of the action.

    Q-Symphony
    Surround yourself with the sound of your TV and soundbar working in harmony.

    Active Voice Amplifier
    Made to cut down outside noise, it compares the volume of the sound on screen with your enviroment so you can catch the words loud and clear. 

    Dolby Atmos
    Be enveloped by the spectacular cinematic surround sound of Dolby Atmos built right into the TV.

    INCLUDED ACCESSORIES

    • SolarCell Remote TM2360E
    • Power Cable
    • User Manual / E-Manual

    INDUSTRY CERTIFICATIONS

    4K UHD Connected
    All Samsung 2021 4K UHD and QLED televisions comply with the CTA 4K Ultra High-Definition Connected definition requirements. The trade organization known as the Consumer Technology Association (CTA) is considered an industry authority on engineering standardsfor consumer electronics in the United States. Visit www.cta.tech for more information.

    Filmmaker Mode
    Watch your movies and TV shows the way the filmmakers intended. This new picture mode preserves the director’s creative intent and provides a cinematic experience.

    KEY FEATURES

    Picture

    • Quantum Matrix with Mini LEDs

    • 4K Resolution

    • 4K AI Upscaling

    • Neo Quantum HDR

    • Neural Quantum Processor 4K

    • 100% Color Volume with Quantum Dot

    • Supreme UHD Dimming

    • Motion Xcelerator Turbo+

    • Wide Viewing Angle

    • Real Depth Enhancer

    • Anti-glare

    • Optimized Eye Comfort Mode

    • FreeSync Premium Pro

    • Auto Game Mode (ALLM)

    • Super Ultrawide GameView & Game Bar

    • Mini Map Zoom

    Design

    • Neo Slim

    • Titan Black Hexagon Plate Stand

    Smart Features

    • Smart TV Powered by Tizen

    • Universal Guide

    • Ambient Mode+

    • Multiple Voice Assistants

    • Samsung TV Plus

    • Multi View

    • SolarCell Remote

    • SmartThings Compatible

    • Samsung Health

    • Google Meet

    • Music Wall

    • Telemedicine

    • ConnecTime

    • Gaming Hub

    Connections

    • 4 HDMI Ports

    • HDMI 2.1 Features Supported:

    - Auto Low Latency Mode (ALLM), supported on all ports

    - Fixed Rate Link (FRL) 4K 120Hz17 supported on all ports

    - Variable Refresh Rate (VRR), supported on all ports

    - Enhanced Audio Return Channel (eARC), supported on one port

    • 3 USB 2.0 Connections

    • LAN Port

    • Wi-Fi 5

    • Bluetooth 5.2

    • RS232 Control (Ex-Link)

    • IP Control Support

    • Digital Audio Output (Optical)

    Audio

    • Dolby Atmos and Object Tracking Sound

    • Q-Symphony

    • Active Voice Amplifier

    • 60 Watt 2.2.2 Channel

    Included Accessories

    • SolarCell Remote (TM-2280E)

    Industry Certifications

    • Filmmaker Mode

    • 4K UHD Connected

    _____________

    TECH SPECS:

    Product

    Type
    QLED

    Series

    Series
    8

    Design

    Design
    Neo Slim

    Color
    TITAN BLACK

    Stand Type
    HEXAGON PLATE

    Bezel Type
    4 Bezel-less

    Slim Type
    Flat look

    Stand Color
    SAND BLACK

    Front Color
    TITAN BLACK

    Video

    Resolution
    3,840 x 2,160

    Color
    100% Color Volume with Quantum Dot

    HDR (High-Dynamic Range)
    Neo Quantum HDR

    Picture Processor
    Neural Quantum Processor 4K

    Viewing Angle
    Wide Viewing Angle

    Film Mode
    Yes

    Adaptive Picture
    Optimized/EyeComfort

    HLG (Hybrid Log Gamma)
    Yes

    Contrast
    Quantum Matrix Technology

    Micro Dimming
    Supreme UHD Dimming

    Contrast Enhancer
    Real Depth Enhancer

    HDR10+
    Yes (ADAPTIVE/ GAMING)

    Picture Engine
    Neural Quantum Processor 4K

    Motion Technology
    Motion Xcelerator Turbo+

    One Billion Color
    Yes

    Auto HDR Remastering
    Yes

    Picture Clarity
    Yes

    Smart Calibration
    Basic

    AI Upscale
    Yes

    Filmmaker Mode
    Yes

    Brightness/Color Detection
    Brightness/Color Detection

    Audio

    Dolby Atmos
    Yes

    Sound Output (RMS)
    60W

    Woofer
    Yes

    Speaker Type
    2.2.2CH

    Multiroom Link
    Yes

    Sound
    OTS

    Q-Symphony
    Yes

    Active Voice Amplifier
    Yes

    Bluetooth Headset Support
    Yes

    Bluetooth Audio
    Yes

    Dual Audio support (Bluetooth)
    Yes

    Dolby Decoder
    MS12 5.1ch

    Active Voice Amplifier
    Yes

    Object Tracking Sound
    OTS

    Adaptive Sound
    Adaptive Sound+

    Buds Auto switch
    Yes

    Features

    Eco Sensor
    Yes

    SmartThings
    Yes

    Caption (Subtitle)
    Yes

    Embedded POP
    Yes

    EPG
    Yes

    IP Control
    Yes

    OSD Language
    English, Spanish, French

    V-Chip
    Yes

    MBR Support
    Yes

    9:16 Screen Support
    Yes (Need Auto Rotating Accessory, Compatible Model Only)

    ConnectShare
    Yes

    Inputs & Outputs

    HDMI Connections
    4

    USB
    2

    Ethernet (LAN)
    1

    Terrestrial / RF input
    1/1(Common Use for Terrestrial)/0

    Digital Audio Out (Optical)
    1

    Weight

    Stand Weight
    7.9

    Package Weight (lb)
    77.6

    Set Weight without Stand (lb)
    52.2

    Set Weight with Stand (lb)
    60.2

    Power

    ENERGY STAR Certified
    Yes

    Power Supply (V)
    AC110-120V~ 50/60Hz

    Typical Power Consumption
    82

    Maximum Power Consumption
    230

    Standby Power Consumption
    0.5

    Power Consumption (Max) (W)
    230

    Power Consumption (Stand-by) (W)
    0.5

    Power Consumption (Typical)
    82

    System

    DTV Tuner
    ATSC/ClearQAM

    Digital Broadcasting
    ATSC/ClearQAM

    Analog Tuner
    Yes

    DTV Sound System
    Dolby

    Installation Features

    Mini Wall Mount Compatibility
    Yes

    Vesa Wall Mount Compatibility
    Yes

    Accessory

    Remote
    TM2360E

    Power Cable
    Yes

    User Manual
    Yes

    E-Manual
    Yes

    Remote Controller Model
    TM2360E

    Remote Controller Model Code
    BN59-01432A

    Mini Wall Mount Support
    Yes

    VESA Wall Mount Support
    Yes

    Slim Fit Wall-mount Support
    Yes

    Zigbee / Thread Module
    Built-in

    Full Motion Slim Wall Mount (Y22) Support
    Yes

    SlimFit Cam Support
    Support

    Auto Rotating Wall Mount Support
    Yes

    Loading Quantity

    40ft HC
    168

    53ft
    228

    VESA Standard

    Screw Size
    Yes

    Screw depth
    11-13

    VESA Spec
    400 x 300

    Eco

    Eco Sensor
    Yes

    Auto Power Saving
    Yes

    Auto Power Off
    Yes

    Display

    Inch
    65

    Diagonal Screen Size
    64.5

    Resolution
    3,840 x 2,160

    Refresh Rate
    120Hz

    Smart Service

    Operating System
    Tizen Smart TV

    Bixby
    US English, UK English, India English, Korean, French, German, Italian, Spanish, BR Portuguese (features vary by language)

    Far-Field Voice Interaction
    Yes

    Built-in Voice Assistant
    Alexa

    Works With AI Speaker
    Alexa, Google Assistant

    TV Plus
    Yes

    Web Browser
    Yes

    SmartThings Hub / Matter Hub / IoT-Sensor Funtionality
    Yes

    Samsung Health
    Yes

    Universal Guide
    Yes (US only)

    Media Home
    Yes

    Smart Features

    Multi Device Experience
    TV to Mobile, Mobile to TV, TV initiate mirroring, TV Sound to Mobile, Sound Mirroring, Wireless TV On

    Video Communication
    Google Meet

    Tap View
    Yes

    Multi View
    up to 2 videos

    Music Wall
    Yes

    Mobile Camera support
    Yes

    Easy Setup
    Yes

    App Casting
    Yes

    Ambient Mode
    Ambient Mode+

    Workspace
    Yes

    Wireless Dex
    Yes

    Web Service
    Microsoft 365

    Chat Together
    Yes (US only)

    NFT
    Nifty Gateway, La Collection, Art Token, Savage

    ConnecTime
    Yes (US only)

    Telemedicine
    HealthTap (US only)

    Game Feature

    Auto Game Mode (ALLM)
    Yes

    Game Motion Plus
    Yes

    Dynamic Black EQ
    Yes

    Surround Sound
    Yes

    Super Ultra Wide Game View
    Yes

    Game bar 3.0
    Yes

    Mini Map Zoom
    Yes

    Light-Sync
    Yes

    FreeSync
    FreeSync Premium Pro

    HGiG
    Yes

    Gaming Hub
    Yes (KR, US, CA, BR, GB, FR, DE, IT, ES)

    Connectivity

    HDMI
    4

    HDMI (High Frame Rate)
    4K 120Hz (for HDMI 1/2/3/4)

    HDMI Audio Return Channel
    Yes

    Anynet (HDMI-CEC)
    Yes

    USB
    2

    Ethernet (LAN)
    1

    Digital Audio Out (Optical)
    1

    RF In (Terrestrial / Cable input / Satellite Input)
    1/1(Common Use for Terrestrial)/0

    Ex-Link ( RS-232C )
    1

    WiFi
    Yes (WiFi5)

    Bluetooth
    Yes (BT5.2)

    Accessibility

    Voice Guide
    US English, Mexico Spanish, Canada French, Finnish, German, Greek, Hungarian, Italian, Norwegian, Polish, Portugal Portuguese, Romanian, Slovak, Swedish, Czech, Danish, Dutch, Korean

    Learn TV Remote / Learn Menu Screen
    US English, Mexico Spanish, Canada French

    Low Vision Support
    Zoom Menu and Text, High Contrast, SeeColors, Color Inversion, Grayscale, Picture Off, Magnification, Relumino Mode

    Hearing Impaired Support
    Multi-output Audio, Caption Position, Sign Language Zoom, Separate Closed Caption, Sign Language Guide, Auto Caption Position

    Motor Impaired Support
    Slow Button Repeat

    Dimension (WxHxD)

    Set Size without Stand (WxHxD)(inch)
    48.3 x 27.8 x 1.1

    Set Size with Stand (WxHxD)(inch)
    48.3 x 30.2 x 10

    Package Size (WxHxD)(inch)
    57 x 32.8 x 6.8

    Component

    User Manual
    Yes

    E-Manual
    Yes

    Power Cable
    Yes

    Stand Dim (WxHxD)

    Stand Size (inch)
    14.5 x 8.5 x 10

    Key Category Features

    Quantum Matrix with Mini LEDs
    Yes

    Neural Quantum Processor with 4K Upscaling
    Yes

    Neo Quantum HDR
    Yes

    Gaming Hub
    Yes












































































































































































































    More Product Information for the Samsung QN55QN85CA 55 Inch Neo QLED 4K Smart TV (2023)

    4K for the future

    Samsung Neo QLED 4K is a whole different deal. We're talking over a billion shades of color. Larger-than-life sound that reacts to the action on screen. And resolution that's automatically enhanced, no matter what you're watching. This is 4K for the future.

    That's a lot of lights | Quantum Matrix with Mini LEDs

    You'll appreciate every freckle on your favorite actor's face, in both the darkest and brightest scenes, thanks to the huge grid of Samsung's ultra-precise Quantum Mini LEDs that take control of the individual zones of light in your picture for next-level color and contrast. You won't just be watching TV-you'll be living it.

    The mastermind behind the experience | Neural Quantum Processor with 4K Upscaling

    Whether you're streaming an HD movie, watching live sports, or looking back at home videos, experience it all transformed into sharp 4K resolution with our high-performance, AI-powered processor that upgrades your content scene by scene.

    Show some range | Neo Quantum HDR

    Discover variety in every frame-with Neo Quantum HDR's dynamic contrast and brilliant colors, all in 4K resolution. Contrast is adjusted to best fit each scene, helping showcase more accurate colors and bringing the on-screen story to life more beautifully.

    Follow the sound of my voice | Dolby Atmos and Object Tracking Sound

    When cars are speeding across the screen or elephants are stampeding by, Dolby Atmos sound moves right along with them to deliver realistic, 3D audio thanks to Object Tracking Sound.

    Boss mode | Motion Xcelerator Turbo+ (4K @120Hz)

    Feel the thrill with smooth performance during even the fastest games and action scenes. Keep up with the supersonic speed and catch every thrilling frame without lag or motion blur. Instead, you'll enjoy seamless action and sensational 4K visuals at speeds up to 120Hz.

    Giving new meaning to better together | Q-Symphony 3.0

    Amp up your audio with the greatest duo of all time-Samsung TVs paired with a Samsung soundbar. With Q-Symphony, your TV speakers paired with Q-Series and S-Series soundbar operate as one. Together, they can optimize all the channels to bring you a masterfully orchestrated sound experience.

    Game all day | Samsung Gaming Hub

    Widen your world of gaming instantly without a console. Gaming Hub is where gaming comes together-bringing the best of console games, streaming games and more-all in one place.

    Score 100% | 100% Color Volume

    Max out your experience with 100% Color Volume. Take in a billion shades of unwavering color and enjoy vivid, lifelike color at any brightness level as Mini LEDs and Quantum Dot technology work together to create every shade you see on screen.

    Nail your first impression | NeoSlim Design

    If you're like us, you just can't stand it when presentation is an afterthought. With its NeoSlim Design this TV's ultra-slim silhouette and hexagonal plate stand nails that first impression.



    Specifications

    General Information
    Manufacturer Samsung
    Manufacturer Part Number QN55QN85CAFXZA
    Brand Name Samsung
    Product Series QN85C
    Product Model QN55QN85CAF
    Product Name 55" Class QN85C Samsung Neo QLED 4K Smart TV (2023)
    Product Type Smart LED-LCD TV
    Technical Information
    Model Year 2023
    Screen Size Class 55"
    Viewable Screen Size 54.6"
    Backlight Technology Neo QLED
    Interactive Features Voice Assistant
    Interactive Features Voice Guidance
    Operating System Tizen
    Features Progressive Scan
    Features Quantum Dot Technology
    Features High Dynamic Range (HDR)
    Features Film Mode
    Features Hybrid Log Gamma
    Features Ultimate UHD Dimming
    Features Contrast Enhancer
    Features Motion Xcelerator Turbo+
    Features Smart Calibration
    Features Brightness Sensor
    Features Object Tracking Sound (OTS)
    Features Q-Symphony
    Features SmartThings App
    Features Closed Caption
    Features Subtitle
    Features Embedded POP
    Features IP Control
    Features On Screen Display
    Features Parental Control
    Features Connect Share
    Features RF Antenna Input
    Features Auto Power Off
    Features Web Browser
    Features Samsung Health App
    Features Multi-view
    Features Music Player
    Features App Casting
    Features Ambient Mode
    Features Auto Low Latency Mode (ALLM)
    Features Game Mode
    Features Super Ultra Wide GameView
    Features HDR Gaming Interest Group (HGiG)
    Features Audio Return Channel (ARC)
    Features 4K AI Upscaling
    Features Anti-reflective
    Features Dynamic Black Equalizer
    Features FreeSync Premium Pro
    Features Anti-glare Screen Coating
    Features Far-field Voice Interaction
    High Dynamic Range (HDR) Type HLG
    High Dynamic Range (HDR) Type HDR10+
    High Dynamic Range (HDR) Type Neo Quantum HDR
    Electronic Program Guide Yes
    PC Streaming Yes
    Internet Access Yes
    Service Type TV Plus
    Virtual Assistant Supported Bixby
    Virtual Assistant Supported Alexa
    Virtual Assistant Supported Google Assistant
    Processor & Chipset
    Processor Type Neural Quantum Processor 4K
    Video
    Digital Tuner ATSC
    Digital Tuner ClearQAM
    Video Signal Standard 4K UHDTV
    Maximum Resolution 3840 x 2160
    Standard Refresh Rate 120 Hz
    Scan Format 2160p
    Audio
    RMS Output Power 60 W
    Sound System Dolby MS12
    Sound System Dolby
    Sound System Surround Sound
    Sound System Dolby Atmos
    Network & Communication
    Ethernet Yes
    Wireless LAN Yes
    Interfaces/Ports
    HDMI Yes
    Total Number of HDMI Ports 4
    USB Yes
    Power Description
    Input Voltage 120 V AC
    Input Frequency 60 Hz
    Energy & Performance
    Energy Consumption per Year 133 kWh
    Physical Characteristics
    Product Color Titan Black
    Stand Color Sand Black
    VESA Mount Compatible Yes
    VESA Mount Standard 200 x 200
    Height 27.8"
    Width 48.3"
    Depth 1.1"
    Height with Stand 30.20"
    Width with Stand 48.30"
    Depth with Stand 10"
    Weight (Approximate) 37.90 lb
    Weight with Stand (Approximate) 44.50 lb
    Miscellaneous
    Package Contents
    • 55" Class QN85C Samsung Neo QLED 4K Smart TV (2023)
    • Remote Control
    • Power Cable
    • User Manual
    • E-Manual
    Energy Star Yes
    Environmentally Friendly Yes
    Environmental Certification VDE
    Warranty
    Limited Warranty 12 Month

    • Samsung QN85CA Neo QLED 4K Smart TV (2023)RemoteUser ManualE-ManualPower CableLimited Warranty
    Terms & Conditions

    Please note that - depending on your geographic location - not all methods are available. Make sure to select the appropriate method referring to the table below which indicates the cheapest available shipping method for your location.

    Your address Cheapest shipping method
    Continental US Physical Addresses Standard Flat Rate Shipping Service

    Note: Usually ships free* via Fedex thus this option is not available to PO Box addresses

    Continental US PO Box Expedited Flat Rate Shipping Service

    Note: Will ship out via USPS Parcel Post

    APO / FPO Military Addresses Overnight Flat Rate Shipping Service
    Note: Will ship out via USPS Parcel Post, shipping time is not guaranteed
    Alaska, Hawaii, Puerto Rico Overnight Flat Rate Shipping Service
    Note: Usually ships via Fedex Express, shipping time is not guaranteed

    *NOTE: Free shipping is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping charges will apply if your address does not meet this criteria.

    Failure to select the appropriate method will result in order processing delays as we await the payment of the additional shipping charge due. Our billing department will attempt to contact you to process the payment and ship your order. If payment is not made within 5 days after your order was placed, we will cancel and refund the transaction.

    * Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

    International customers - Please note that we are not the party collecting the shipping & handling nor the import charges (duties and taxes)

  • How Long Does It Generally Take To Process An Order?
    It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
  • What Should I Do If An Item Is Missing From My Order?
    First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items.
  • Do All Of The Products You Sell Carry A Warranty?
    All merchandise is brand new, factory fresh and includes the manufacturer's USA warranty unless clearly stated otherwise. Items in Certified Refurbished condition include a 2-year extended warranty backed by All-state. Items in seller refurbished condition are backed at minimum by a 90 day warranty. Items in Used or Open-box condition sold at closeout prices are sold as-is and do not always include a warranty.
  • Can The Signature On My Package Be Waived?
    We apologize, but for security purposes, we cannot waive the signature on a package. You can make arrangements to pick up a package from the shipping terminal.
    • Return Policy
      You may return merchandise purchased from Buydig for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it is issued.

      Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Buydig Return Policy. Products that are returned to Buydig with a missing, damaged or altered serial number will be refused RMA service and returned to you.
    • Refunds
      Refunds are applied to the payment method used at the time of purchase 2-5 days after receipt of the returned merchandise.
    • Exchanges
      If you purchased a product from Buydig that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
    • Defective Item
      An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
    • Damaged Items
      All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
    • International Customers
      Please be advised that our products are intended for a US market. If it is to be used outside of the US, please check in advance that it will work. Returns on international orders require the customer pay the return shipping.

    • If an item you received is defective, we will certainly replace the item with a new one. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
    • Replacement
      We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.

      To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process.
    • Returning Items
      If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.

      All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

      Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Buydig.
    • Television Returns
      Buyers Remorse for TVs in Brand New condition:
      If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.

      Damages: Were here to help!
      For Common Deliveries (FedEx, UPS):
      Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.617.4686
      For Special Handling/Freight deliveries:
      Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.617.4686.

      Please note damage claims will be denied for the following:
      TVs with over 60 minutes of recorded usage
      TVs that have been moved from the original delivery address

      All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.

    • International Returns
      The customer is responsible for paying for return shipping should they decide to return the product.
    • Return Exception
      Every item we sell is BRAND NEW and under manufacturer's warranty, unless clearly stated otherwise. Although we have a very flexible return policy on most of the items we sell, due to manufacturer restrictions, there are certain items on which we cannot accept returns. The manufacturer will generally repair or replace the item so long as it is under warranty.

      Restricted products include:
      • A/V Furniture
      • Apple iPods
      • Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
      • Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
      • Mattresses
      • Mobile Phones
      • Opened Software
      • Personal Body Massagers
      • Opened packages of Apparel, Bedding or Linens
      • Used Cookware
      • BBQ Grills
      • Shavers
      • Special order items

    • Resellers & Bulk Orders Policy
      Buydig does not ship to resellers and reserves the right to limit quantities and orders to all customers.