Welcome to Fu'an
If you have any questions. Please feel free to contact us.
You can also provide us with the products you want, and we will do our best to meet your needs. Of course, we also welcome you to provide us with good suggestions and look forward to meeting everyone.
1. When making a payment, choose the appropriate payment method. Once the payment is successful, patiently wait for the shipment.
2. We fully respect our customers. If you encounter any problems when ordering, please contact our customer service personnel in a timely manner, and we will patiently answer your questions.
3. We will reply to your email as soon as possible at the beginning of the day's work. If the reply is not timely enough, it may be due to too many emails.
Thank you for patiently waiting for some time. Please don't worry, we will try our best to arrange it in a timely manner.
1. After your payment is successful, we will arrange for shipment to you as soon as possible. At the same time, please pay attention to your email information in a timely manner.
2. Please check your order address information promptly when placing an order to ensure that your information is correct.
3. If you need to change your address or other information, please contact us within 24 hours of ordering, and we will try our best to resolve it for you.
4. If you are not sure if your address can be delivered, you can follow the email information promptly after placing the order. If transportation is not possible, we will contact you promptly to avoid causing you losses.
1.If you are satisfied with our service, please leave a positive review or add our store as a favorite. We will remind you when there are new or active events on the store, and we look forward to working with you next time. Your review is very important for the success of our store.
2.If you are not satisfied with the project, please contact us for a solution, and we will do our best to resolve it. We will definitely provide you with a good solution.
3. Please communicate with us before leaving any negative or low star feedback and opening a case or contacting the platform. We will do our best to solve your problem. Because we believe that anything can be resolved through communication. Thank you!
1.If there are any issues with the product, please contact us first.
We will inspect for you and provide you with a satisfactory solution.
If you want to return the item, please contact customer service to inquire about the return address information and confirm that you have returned the original item.
The shipping fee will be charged by the buyer.
2. We understand that you are troubled about returns. Please understand and we will fully follow the strict return process of the platform. You can rest assured.
Monday - Friday
8.30am to 6.00pm
We will process email information before 3.00 pm on Saturday. After 3.00, it's our break time
Sunday is our fixed rest day.
We will try our best to reply to your message within 24 hours. But due to the time difference, we need you to be patient and wait.
If we have any other questions to contact you, please pay attention to your email information before receiving the item.
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