All products are custom made to your own requirements.

Simply purchase your item and during checkout you can “add a note to seller” or send me a message with the following details:

Name(s) as you would like them printed.

Date of occasion. 

Everything you need to know about Paper Memories.

Can I have my item made to suit my colour scheme?

Yes, many of my items can be made with your colour scheme in mind but please do get in touch if it is not ready available on the website as I still might be able to help.

How can I personalise my order?

All products are custom made to your own requirements.

Simply purchase your item and during checkout you can “add a note to seller” or send me a message with the following details:

Ribbon colour (see colour chart on the listing if an option)

Name(s) as you would like them printed.

Date of occasion. 

What if I make a spelling mistake?

Please ensure you enter all your details as you would like that printed, and that all spelling and grammar is correct, if you do notice an error please contact me as soon as possible. If your order has already been packed or dispatched it will not be possible to make any amendments, so you will be charged to put it right.

How can I pay?

I accept all major debit and credit cards and payments are processed by PAYPAL.

When will my order be dispatched?

All Paper Memories products are individually handcrafted to order and demand is very high so please allow 7 working days. If you’re in a hurry and require your order urgently please contact me to ensure I can accommodate you.

What delivery options do you offer?

UK  -  1^st class – 1-2 days

         2^nd class – 3-5 days

         Express – Next Day

Worldwide - Standard Airmail

                  Tracked

I need something for a birthday party, can you help?

Although my products are designed to suit weddings, many of the designs are suitable for other occasions such as engagement, hen parties, anniversaries, birthdays and all range of other celebrations. You do have the option during checkout to add any comments or information regarding your order so please let me know if you have any special requirements. 

Can I add more pages to my guest book/album?

I’m sorry all the Guest Books and albums are made in various sizes but adding pages is not an option. 

Still have questions?

If you have a question about any of the products you’ve seen, please feel free to drop me a line. 

When will my order be dispatched?

All Paper Memories products are individually handcrafted to order and demand is very high so please allow 7 working days. If you’re in a hurry and require your order urgently please contact me to ensure I can accommodate you.

What delivery options do you offer?

UK  -  1st class – 1-2 days

         2nd class – 3-5 days

         Express – Next Day

Worldwide - Standard Airmail

                  Tracked

TERMS & CONDITIONS

Please Note: by using the Paper Memories store and/or making a purchase you are agreeing to the terms and conditions which are set out below.

COPYRIGHT
All exclusive handmade to order designs, website content and pictures are © Paper Memories. All Rights Reserved. The content of this store is for your own personal viewing/use only and must not be duplicated, published or used to assist any third party. Nor must the images be used, save to a hard drive, used in email etc.

MAKING A PURCHASE 
When placing an order with us, you are agreeing a contract with us. All prices are shown in £’s (Sterling).

PAYMENT METHODS
We accept all major Debit/Credit cards. Our payments are processed by our secure checkout partners: PAYPAL.

DELIVERY
I do dispatch Worldwide. Please see Delivery Page for our current dispatch times. It is the responsibility of you, the purchaser, to ensure that all orders are placed in plenty of time before the date required. If sufficient time has not been left by the purchaser to receive the products in time, Paper Memories are not responsible and refunds will not be issued.

ITEMS LOST IN TRANSIT
Once your order has been placed you will receive a confirmation email, you will be emailed on the day of dispatch to confirm your item/s have been posted. Orders are sent by Royal Mail 1st or 2nd class Recorded Delivery and should be delivered within 2 – 5 working days after dispatch. However, once dispatched, I cannot be responsible for parcels and if your order does not arrive when expected please allow a day or two for any delays in transit. Please also check to see if your order has been left with a neighbour,

If, after checking with your neighbour and local depot your order has not been located please contact us within 48 hours and we will conduct an investigation and where applicable send replacements or issue a refund. If it is close to the date your order is required, please do not delay in contacting us, as failure to do so, may mean that replacements cannot be made in time for your event.

RETURNS
In accordance with the Distance Selling Regulations we do not normally accept returns for our personalised and handmade to order items. Exceptions to this are damage during transit or errors in personalisation by us (please refer to PERSONALISATION & COLOUR CHOICES below). If you wish to return an item you MUST advise us within 48 hours and any item/s that you wish to return must be returned to us within 7 working days of taking delivery of the goods. We cannot accept responsibility for any returned items which are lost in transit on their way back to us. Upon receipt of the item we will arrange a replacement or refund. Any refunds issued, will be for the full purchase price and original delivery costs. The return delivery costs will be the responsibility of the buyer.

CANCELLATIONS
As our products are handmade and personalised we cannot accept cancellations, however if you need to make any changes to your order please notify us by email within 48 hours of your order and we will always try our best to accommodate any alterations.

PRODUCT DESCRIPTION
All products are described as accurately as possible with clear and concise information on the relevant product page. However, please note that some of my products are bespoke and handmade to order and as testament to this, slight variations in colour, positioning of text, embellishments etc. may occur but this does offer the added re-assurance that you are receiving an original and unique piece. (Personalisation details shown on the product pictures are intended ONLY as an example, and products purchased will be personalised with the details as requested by the purchaser).

PERSONALISATION
You, the purchaser, are responsible for ensuring that personalisation details are correctly entered into our product option boxes. Any mistakes made by the buyer can be rectified but will incur a charge. Any mistakes made by me will be rectified free of charge but must be reported to us within 48 hours of receipt of goods. Please Note: I CANNOT accept personalisation details that include: threatening, defamatory, indecent, offensive or discriminatory content.

COLOUR CHOICES
If buying more than one item in separate orders please note that we use a number of suppliers for card, ribbon and fabric and there can sometimes be slight colour variations.

PLEASE NOTE
Some of my products contain small parts and are intended for decorative purposes not as toys and as such are NOT suitable for children under 3, adult supervision is required at all times.  I, Paper Memories cannot be held responsible for any incidents arising from the misuse of any products purchased from us, it is the responsibility of the purchaser to ensure goods purchased are used in the correct and proper manner in which they are intended.

QUESTIONS?

If you have any questions about the Terms and conditions please contact me.