POSTAGE AND PACKAGING:
Your orders will be securely packed and dispatched within two working days. We keep the proof of dispatch secure for our record and can be provided on request. It is customer responsibility to have an updated address on eBay account as this address will be used for dispatch.
In case of multiple orders for the same product we may send the item separately keeping safety of the product
ORDERS DISPATCH:
Orders are dispatched within two working days after clearing the payment. We dispatch Monday to Friday only and not on Bank Holidays and other public holidays.
RETURNS POLICY:
While we're sure you'll love what you've ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you'll need to follow the instructions set out below.Return policy will be applicable within 14 calendar days from the date of the order is delivered.Customer can inform us in writing through eBay within 2 days of delivery stating that you wish to return the rug with reason.It is the responsibility of the customer to meet the carriage payment on rugs returnedThe company won't be liable for any charges which is been incurred by the customer while returning the rug back to us.While returning goods please ensure they are well packaged. If goods are returned in used, dirty and damaged condition no refund can be issued.