Shipping Information

We want to ensure that your shopping experience is as smooth and convenient as possible. Below, you'll find all the details you need to know about our shipping process.

Shipping Methods

We offer several shipping options to cater to your specific needs:

• Standard Shipping: Our standard shipping method provides reliable delivery within the estimated timeframe. This is our most economical option.
• Expedited Shipping: If you need your order to arrive sooner, we offer expedited shipping for a quicker delivery.
• International Shipping: We proudly ship internationally to many destinations. Please note that shipping times may vary for international orders.

Processing Time

Orders are typically processed within 1-2 business days from the date of purchase. This processing time allows us to carefully prepare and package your items for shipment.

Shipping Costs

Shipping costs are calculated based on factors such as the shipping method selected, the destination, and the weight and dimensions of the items in your order. You can view the shipping cost during the checkout process before finalizing your purchase.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment and estimate its delivery date.

Delivery Time

Delivery times may vary depending on your location and the shipping method chosen. Please refer to the estimated delivery timeframe provided during checkout as a general guideline.

Questions or Concerns?

If you have any questions or concerns about your order's shipping status, delivery, or any other related matters, please don't hesitate to contact us. Our dedicated customer support team is here to assist you.

Thank you for choosing us for your shopping needs. We appreciate your trust in us, and we strive to make your shopping experience exceptional.

Payment Information

We want to make your shopping experience as convenient as possible. Below, you'll find all the details you need to know about payment methods, VAT, and requesting a commercial invoice without VAT.

Payment Methods

We accept the following payment methods for your convenience:

• Credit/Debit Cards: We accept major credit and debit cards, providing a secure and straightforward payment option.
• PayPal: You can use PayPal for fast and secure payments, offering added buyer protection and flexibility.
• Bank Transfer: For bulk or custom orders, we also offer bank transfer as a payment method. Please contact us for details.

VAT Information

Please note that all our items listed on eBay include a 21% VAT (Value Added Tax) as required by law. The VAT amount is already included in the item price, so there are no additional charges at checkout related to VAT.

Requesting a Commercial Invoice without VAT

If you are a business customer and have a valid VAT number, you may request a commercial invoice without VAT. To do so, please send us a message with your company details and VAT number. We will verify your information and provide you with the necessary invoice accordingly.

Questions or Assistance

If you have any questions or require assistance with payment or VAT-related matters, please feel free to contact us. Our customer support team is here to help you.

Thank you for shopping with us. We appreciate your trust in us, and we strive to provide a seamless and transparent payment experience for all our customers.

Feedback Information

We value your feedback and appreciate your business. Your satisfaction is our priority, and we encourage you to share your thoughts and experiences with us. Below, you'll find all the details you need to know about leaving feedback and our commitment to providing exceptional service.

Leaving Feedback

Your feedback helps us improve and serves as a guide for other buyers. Here's how you can leave feedback for your purchase:

1. Log in to your eBay account.
2. Go to your Purchase History.
3. Find the item you'd like to leave feedback for and click "Leave Feedback."
4. Choose your rating and add comments if you'd like to share more about your experience.
5. Click "Submit Feedback" to complete the process.

Our Commitment

We are dedicated to providing you with exceptional products and outstanding service. Our goal is to ensure your satisfaction with every purchase. Here's what you can expect from us:

• Quality Products: We carefully source and inspect our products to ensure they meet our quality standards.
• Transparent Communication: We aim to keep you informed throughout the purchasing process, from order confirmation to shipment tracking.
• Timely Shipping: We strive to ship your order promptly and provide accurate estimated delivery times.
• Responsive Customer Support: If you have any questions or concerns, our customer support team is here to assist you. Contact us anytime.
• Problem Resolution: In the rare event of any issues with your order, we are committed to resolving them to your satisfaction.

Feedback Matters

Your feedback is invaluable to us. It not only helps us improve but also assists other buyers in making informed decisions. We encourage you to share your honest feedback so we can continue to provide exceptional service and products.

Thank you for choosing us as your trusted seller. Your feedback is appreciated, and we look forward to serving you again in the future.

Returns Information

We want you to be completely satisfied with your purchase. If you are not, we offer a hassle-free return process to ensure your peace of mind. Below, you'll find all the details you need to know about our return policy.

Return Policy

We understand that circumstances may change or that you may change your mind. That's why we offer a 30-day return policy, allowing you to return items within 30 days from the date of purchase.

Eligibility

To be eligible for a return, the item must meet the following criteria:

• The item must be in its original condition, unused, and in its original packaging.
• All accessories, manuals, and any included documentation must be returned with the item.
• The item must be in a resalable condition, free from any signs of wear, damage, or alterations.

Return Process

To initiate a return, please follow these steps:

1. Log in to your eBay account.
2. Go to your Purchase History.
3. Find the item you'd like to return and click "Return this item."
4. Follow the on-screen instructions to complete the return request.

Refund or Exchange

Once we receive and inspect your returned item, we will process your refund or exchange, as per your preference. Refunds are typically issued to the original payment method.

Questions or Assistance

If you have any questions or require assistance with the return process, please feel free to contact us at ecommerce@city-hardware.com. Our customer support team is here to help you.

Thank you for choosing us as your trusted seller. We value your satisfaction and aim to make your shopping experience worry-free.

Contact Us

Your satisfaction and feedback are important to us. If you have any questions, concerns, or inquiries, please don't hesitate to reach out to us. We are here to assist you and provide you with the best possible service.

How to Contact Us

There are several ways to get in touch with our dedicated customer support team:

• Email: Send us an email at ecommerce@city-hardware.com, and we will respond to your inquiry as soon as possible.
• Phone: Call our customer support hotline at +31 (0) 85 303 1106 during our business hours, and our friendly representatives will assist you.

Business Hours

Our customer support team is available during the following hours:

Monday - Friday: 9 - 5 pm
Saturday - Sunday: Closed

Response Time

We strive to respond to all inquiries within 24h, but please allow for up to 48h during peak periods. Your patience is greatly appreciated.

Feedback

Your feedback helps us improve and ensures that we continue to meet your needs. If you have any suggestions, comments, or compliments, we'd love to hear from you.

Thank you for choosing us for your shopping needs. We look forward to assisting you and providing you with exceptional service.