TERMS OF SALE

It shall be the purchaser's responsibility to determine any local restrictions concerning the purchase of any of our products to comply with all applicable laws.  No items will be shipped to any state or other jurisdiction where prohibited by law.

Refunds & Returns:

All sales are final unless item is out of stock or unavailable.  The 14 day return is only for items that the customer pays to have returned to us and has never been opened.  The item must still be in the factory package complete and not opened or used.  Damages must be filed with the shipper.  We would be glad to assist you in this process.  Since we offer free shipping, we have a 20% restocking fee plus actual shipping fee for cost to send item to you.

Please contact us within 48 hours of receiving item to get an authorization of return.  Some defective and damaged items may need to be sent back to the factory.  Buyer may be liable to pay for shipping fees to the factory.  A new item will be sent to replace the old item after inspection.  Any item with physical damage by use from person who bought the item will not be accepted back for a refund.  If it is found damaged at the time of inspection it will not be replaced and buyer will pay to have item shipped back.  Buyers must pay within 5 days for shipping on these items or the items will be disposed of. 

Domestic & Worldwide Shipping Rules:

We will ship worldwide please contact us with your full shipping address for estimate.  All shipments outside of Canada and the U.S. are not listed and the buyer must pay the extra fees.  Domestic rates apply to the lower 48 states with the U.S. only.  Please note it is the customers responsibility to pay any custom, duties, taxes, or brokerage fees that your country and shipping service may have added to the item when it is being delivered! Please note that is done by your country and we do not have any control over these prices.

ADDITIONAL INFORMATION:

Buyers must contact the shipping company to be compensated for any damages to product incurred during shipping.  If the shipper?s website states that the package has been delivered, but the buyer did not get the package, buyer must request reimbursement from the shipper.  Please keep all of the shipping materials and packaging and contact the shipping company to file a claim.  Shipping companies are liable for any shipping damages or lost items.  Buyers are responsible for paying any applicable shipping taxes and fees charged for receiving merchandise from the U.S.  If the buyer wants the product reshipped back to them, they will be responsible to pay the shipping fees again.  The second shipping is not free.

Please note item shipped through the U.S. postal service must take the package to their local post office and claim the damage claim report.  We have no control over this claim.  It will be processed by the USPS in most cases and takes 6 days to process.  Please note that we cannot control this process.  All claims must be done by the receiver.  This includes any packages that are shipped worldwide.  Also, when shipping through USPS we must also include the price of the item so the customer fee may be slightly higher for the item.