eBay

Listing Template 2018

Returns

Unless stated all our parts are NEW, in FULLY WORKING CONDITION.

Please note that not all items are supplied in original manufacturers packaging (possibly due to multiple items originally in one packet being sold as individual items). We do try to include at least some of the packaging in our pictures to give an idea of what to expect and due to the nature of our items packaging can become quite oily or grubby. Most larger, original items do come boxed but occasionally boxes become tatty, torn or dirty due to the weight of the contents or from being moved around in storage. Where possible we try to repair the packaging so that it can be sent with the item.

Returns are accepted but your return postage will only be refunded where we have dispatched an item wrongly - please see our Distance Selling Terms for full details of returns.

Should you be returning a brand new part it should BE RETURNED UNOPENED and the same comprehensive level of packaging and method of postage should be used to return an item as was used to send it. A surcharge will be applied if any part returned is used, damaged or lost (where posted without proof) or will lead to us having to resell as second hand or being unable to resell at all.

We will not refund items which have been damaged due to poor return packaging or for high value items which have not been sent by trackable or insured means (RM Signed For, Hermes Tracked or Courier). Please remember that it is your responsibility to ensure that the part reaches us safely for returns just as it is our responsibility to do so when posting to you.

Shipping

We always combine postage on multiple purchases - WORLDWIDE - where possible. The only exception to this would be where combining items for international shipping would exceed the 2kg maximum weight limit. In this instance items would have to be shipped separately and the individual shipping charges would apply (in this case we may be able to give a discount on the item price instead, just ask).

If an item does not have an international postage cost attributed to it for your country this generally means that the item is too large or heavy for carriage by the Royal Mail. If you desperately need one of our items which isn't showing as being available to your country don'y worry - most things can be sent by international courier but this can be expensive and sometimes prohibitive in relation to the value of the item. We have recently sent a clutch plate to Vietnam and an engine to Sweden so it can be done

We go to great lengths to ensure that our packing is comprehensive and we try to do everything we can to ensure that your product is well protected and does not arrive damaged. In the rare event that damage has occurred in transit please contact us via ebay and we will do what we can to rectify the situation.

On the odd occasion when this happens the Royal Mail or courier may ask for further information or photos to be supplied in order for them to process any compensation claim and we would greatly appreciate your assistance should this be required.

Returns should ONLY be sent to the address on the returns label on the outside of your packaging and nowhere else. If the returns label is missing or you have discarded the original packaging then simply contact us and we will provide you with the correct address.

Ref VX16