Important Notice
Things to consider when purchasing products on eBay:
Purchasing from your country's eBay site:
・Please consider the total amount you will pay when purchasing a product.
Purchasing from the USA eBay site:
・Please consider the total amount you will pay, depending on the payment method, when purchasing the same product.
Take this information into account to enjoy more cost-effective shopping. If you have any questions or concerns, please feel free to contact us.
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Critical Product Information for Buyers:
・Package Inclusion: Everything that you see in the photos is included in the package, except for items used for lens resolution testing. For more details, please refer to the photos. Please note that the color of the listed products may slightly vary from the actual product due to monitor settings.
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Customer Support:
・Responsive Customer Service: Don't hesitate to reach out to us after reviewing the photos. We promise to respond within 2 to 3 business days. To help us provide you with detailed responses, such as photo attachments, it would be appreciated if you could provide necessary information. Please understand that there might be cases where we need some time to respond thoroughly. Your understanding and cooperation are greatly appreciated. there might be cases where we need some time to respond thoroughly. Your understanding and cooperation are greatly appreciated.
・Direct Shipping from Japan: All packages are shipped directly from Japan. After confirming the payment, we will ship the item from Japan. Please be aware that our expedited shipping service, which involves air transportation, might experience delays due to adverse weather conditions like storms or air traffic disruptions. While these conditions are beyond our control, rest assured that we're working diligently to minimize any impact on your orders. Your safety remains our priority, and we appreciate your understanding.
・Standard Shipping: Standard shipping from Japan usually takes 5 to 14 business days.
International Buyers:
・Registered Address Requirement: We only ship to the registered address.
・Import Duties and Taxes: Please be aware that the listed price does not include import duties, taxes, fees, or shipping, except for eBay's tax collection. We strongly recommend checking with your local customs for specific details. As buyers, you are responsible for these charges. It's essential to verify additional costs with your country's customs office before bidding or purchasing, as these charges are typically collected by the shipping company or upon item pickup. They should not be mistaken for extra shipping fees. In the event of refusing delivery due to customs duties or other reasons, please be aware that no refund will be issued, which can lead to disappointment, as you won't receive the product or a payment return. We advise you to verify whether the product you're interested in is subject to customs duties before making a purchase. Customs duties can vary by country, and due to these variations, we cannot predict specific charges. Moreover, we cannot declare lower values or label items as 'gifts' as such actions would go against Japan's and international government regulations, as well as eBay's rules. In some countries, customs may inspect packages containing books and magazines for duty and tax assessment. This process may involve opening the package, potentially altering its original condition. Please be aware of this when making your purchase.
Cancellations & Returns:
・We do not accept cancellations after the product has been shipped. Please be sure to inspect the item's condition upon receipt and before use. (Shipping refers to handing over the item to the shipping staff.)
・Concerning returns: We only accept returns when there is a clear issue with the item. In such cases, please reach out to us within 3 days of receiving the item. For returns initiated at the buyer's discretion, commonly known as 'change of mind returns,' please contact us first. Shipping costs, return expenses, and refunds will be managed in accordance with eBay's return policy. Additionally, if the value of the returned item has significantly decreased, we may deduct this from the refund amount after consulting with eBay.
・Please be aware: Returned items must be in their original condition as they were when received. However, if there is a risk of damage or any issues during the return, please take appropriate precautions. Before initiating the return process, please contact us in advance, as we will provide you with guidance on the return procedure. Additionally, we strongly recommend that you thoroughly review eBay's refund guarantee policy before returning the item.
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