lItem Condition Notes
As New
Ex-display/unwanted returned products. Laptop in immaculate condition with original box. Original paperwork and recovery disk may not be included.
Excellent - Refurbished
Laptop has little signs of use, may have minor wear and tear.
Very Good - Refurbished
Laptop will have minor wear to the lid and palm rest, and may have minor scratches/marks around the surface. There will be no physical damage to the laptop.
Good - Used
Laptop has clear signs on use. Expect the laptop to have dents in the lid, cracks, major scratches, clear screen blemishes and a worn keyboard.
Testing / Quality Control
We use ITAD testing tools to check the condition of the most important components. All tests are performed by technicians while an erasure or imaging operation is ongoing in the background.
DISK DRIVES
The historic information stored on the drives by the SMART diagnosis firmware is retrieved and analysed to determine if the drive is in a healthy state.
SOUND
A voice file can be played to check the left and right channels of the sound components.
LAN AND WI-FI CONNECTIONS
The clients establishes a connection with the server and sends/receives several control packets using both network interfaces.
USB PORTS
All USB ports are tested by inserting any USB device.
BATTERIES
Our system informs of the actual percentage of useful capacity and of the current charge level of the batteries.
KEYBOARDS
Our system presents a keyboard layout on screen and provides a visual feedback of every key pressed and released.
LCD PANELS
The panels of laptops and monitors can be tested by showing the basic colours successively, so dead/lit pixels and other anomalies are easily spotted.
WEBCAM
The PC Auditor will open a window and show the video captured by the webcam, so the technician can verify the quality of the video stream.
TOUCHPAD
The Workbench detects when the user input is coming from the integrated touchpad on laptops, which allows to verify the cursor movement and the press of buttons.
MEMORY
The clients can be started in a special mode to run a comprehensive memory test.