We Offer Free Returns on ALL Products We pride ourselves on providing a seamless and human-centric returns process. From accepting your return request to issuing your refund, you will interact directly with our team, ensuring personal and effective resolution of your issues.
How to Initiate a Return
Important Notes
Unwanted Goods If you no longer want the goods, you can return them within 60 days of receipt for a refund. Ensure the goods are unopened and in their original packaging. Please contact us for return instructions.
Wrong / Faulty / Damaged Goods We strive to maintain high-quality products. If you receive a product that is incorrect, faulty, or damaged, please contact us for return instructions. Products will be replaced or refunded once received. Ensure items are returned in their original packaging. When opening a return request for damaged or faulty goods, provide a clear and detailed description of the issue. If you describe the problem vaguely, such as “Not Working” or “Faulty” without any explanation, it may take us additional time to process your return request as we identify and verify the fault.
Items Ordered in Error If you place an order in error, contact us within 60 days of receipt. We will exchange the product for the correct one and refund the difference where applicable.
Order Cancellation If you wish to cancel an order, contact us immediately. We cannot cancel orders that have already been prepared for shipment.
Incorrect Address Ensure your shipping address is correct before placing an order. If the address is incomplete or incorrect, we cannot process a refund or replace your order. Please check your address carefully before confirming your order.
Misrepresentation When returning items, please accurately describe the return reason. Do not claim the item is faulty or not as described if this is not the case. We will always accept all valid return requests, and falsely reflecting the reason only harms our business.
Fraud Prevention To keep our costs low and continue offering free returns and competitive prices, we take fraud prevention seriously. We may take necessary actions in accordance with the law to ensure a fair and secure shopping experience for all our valued customers. For any further questions or assistance, please feel free to contact us.
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