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Please use the make model tool above to check the part fits your vehicle. If you are still unsure please contact us to ask about fitment.

NK Brake Pads Set Front 222380 [PM2101482]

Brake Pads Set fits FIAT GRANDE PUNTO 199 1.2 Front 05 to 13 NK 71752983

PartsInMotion benefits

For any queries please contact using the contact seller link provided.

Description

Brake Pads Set fits FIAT GRANDE PUNTO 199 1.2 Front 05 to 13 NK 71752983

Brand	NK
Placement on Vehicle	Front Axle
Additional Information	without accessories
Wear Warning Contact	with integrated wear sensor
Height 1	53.1 mm
WVA Number	WVA 23705/17
Height 2	53.1 mm
Width 1	122.7 mm
Number of wear indicators	1 Per Axle
Warning Contact Length	216 mm
Width 2	122.7 mm
Thickness/Strength 1	17 mm
Thickness/Strength 2	17 mm
Net weight	1.31 kg
Replaces	222365
Type	Brake Pad Set, disc brake

Cross references

A.B.S.	35136, 37280, 37280S, 37360, 37594, 37800, 37817, P23085, P23099
AISIN	BPFI-1006, BPFI-1014, BPFI-1019, BPFI-1026, BPPE-1007
AKRON-MALÒ	1050199
APEC	PAD1274, PAD1400, PAD1549, PAD1775, PAD2001
ATE	13.0460-3810.2, 13.0460-3818.2, 13.0460-3826.2, 13.0460-3850.2, 13.0460-3863.2, 13.0460-3982.2, 13.0470-3826.2, 13.0470-3982.2
BARUM	BA2283, BA2350
BENDIX	510409B
BLUE PRINT	ADL144201, ADL144214
BORG & BECK	BBP1716, BBP1717, BBP1997, BBP2000, BBP2149, BBP2227
BOSCH	0 204 104 282, 0 986 424 597, 0 986 424 784, 0 986 494 070, 0 986 494 113, 0 986 494 132, 0 986 495 097, 0 986 495 102, 0 986 495 255, 0 986 TB2 414, 0 986 TB2 835, 0 986 TB2 836, 0 986 TB3 030, 0 986 TB3 111
Brake ENGINEERING	PA1306, PA1604, PA1693, PA1761, PA1861, PA1919
BREMBO	07.B314.04, P 23 085, P 23 099, P 23 108, P 23 140, P 23 141, P 23 169
CIFAM	822-321-0, 822-321-3, 822-322-0
COMLINE	ADB01535, ADB11037, ADB11535, ADB11702, CBP01535, CBP11037, CBP11037WL2, CBP11535, CBP11702
DELPHI	LP1722, LP1899, LP2015, LP2276
E.T.F.	0012-942
EUROBRAKE	5502222380
FEBI BILSTEIN	116055, 16555, 16627, 16859, 16876, 16879
FERODO	FDB1466, FDB1666, FDB1946, FSL1466, FSL1467, FSL1666, FSL1946
FREMAX	FBP-1218, FBP-1620
FTE	BL1796A4, BL1796B4, BL1857A4, BL1857B4, BL2017A4, BL2474A1, BL2474B1
GALFER	B1.G102-0629.2, B1.G102-0737.2, B1.G102-0740.2, B1.G102-0987.2, B1.G120-1224.2, G1020740
ICER	181440, 181440-701, 181444, 181444-203, 181444-208, 181444-701, 181648, 181648-701
JAPANPARTS	PA-0015AF
JP GROUP	3363601310, 3363601319, 3363601610, 3363601619
JURATEK	JCP1466
JURID	573074D, 573074J, 573074JC, 573075JC, 573164J, 573165J, 573170J, 573172J
LEMFÖRDER	26486
LPR	05P1225, 05P1264, 05P1266, 05P1878, 05P763, 05P763K
LUCAS ELECTRICAL	GDB1482
MAPCO	6560, 6936
METELLI	22-0321-0, 22-0321-3, 22-0322-0
METZGER	0858.01, 0858.11, 1100.11, 1170102, 1170296, 1170382
MEYLE	025 237 0517/PD, 025 237 0517/W, 025 237 0718, 025 240 7217/W, 100 899 0052
MGA	1042, 1043, 565, 566, 728, 895
MINTEX	MDB2239, MDB2644, MDB3193, MVK0006, MVK0007, MVK0011
MJ Allen Automotive	NP2142
MOTAQUIP	LVXL1038
NiBK	PN0211W
NK	222380
OPTIMAL	12210, 12557, 85801
PAGID	T1501, T1648, T2003, T2097, T2631, T5162
QUINTON HAZELL	BP1315, BP1578, MBP1315, MBP1578
R BRAKE	RB1440, RB1440-701, RB1444, RB1444-203, RB1444-208, RB1444-701, RB1648, RB1648-701
RAICAM	760.0
REMSA	0858.01, 0858.30, 0858.32
ROULUNDS BRAKING	51693782B26, 693781
RUVILLE	D00013470
SASIC	6210015
STARLINE	BD S361P, BD S771P, BD S780P
STELLOX	869 011-SX
TEXTAR	2357701, 23705 178 15, 2370502, 2370503, 2370506, 2370507, 2370581, 2370601, 2397901, 2397903
TRISCAN	8110 10596, 8110 15035, 8110 15037, 8110 15048, 8110 15052, 8110 15062, 811015019
TRUSTING	330.0, 330.1
TRW	GDB1482, GDB1482DTE, GDB1579, GDB1590, GDB1654, GDB1654DTE, GDB1700, GDB1700DTE, GDB1746, GDB1842, GDB1853, GDB1879, GDB1891
VALEO	301426, 301913, 598426, 598670, 598721, 598913, 601099, 604057, 872705
ZIMMERMANN	23705.180.1, 23705.180.2, 23706.180.2, 23706.180.3

Compatible with the following OEM references

ALFA ROMEO	71770062, 77364393
CITROËN	1609253280, 1617283380, 1618111580, 1636412880, 425406, 425407, 425496
FIAT	71752983, 71754802, 71770060, 71770062, 71770118, 71772224, 77362091, 77362179, 77362194, 77362548, 77363035, 77363942, 77363974, 77363992, 77364393, 77364394, 77364477, 77364517, 77364588, 77364637, 77364798, 77364832, 77364874, 77364893, 77364919, 77365651, 98845078, 9949273, 9949340, 9949556
LANCIA	77362548, 77363035, 77364158, 77364393
PEUGEOT	1609253280, 1617283380, 1636412880, 425406, 425407, 425496

Passenger/LCV Vehicles

Vehicle	Body	Fuel	From	To	Drive	Valves	BHP	KW
ALFA ROMEO MITO (955_) 1.4 (955AXB1B, 955.AXF1B)	Hatchback	Petrol	09/2008	08/2013	FWD	16	95	70
Fitting Position: Front Axle; Vehicle Identification Number (VIN) to: 1096215
ALFA ROMEO MITO (955_) 1.4 (955AXB1B)	Hatchback	Petrol	08/2008	08/2013	FWD	16	78	58
Fitting Position: Front Axle; Vehicle Identification Number (VIN) to: 1096215
ALFA ROMEO MITO (955_) 1.4 MultiAir (955AXL1B)	Hatchback	Petrol	09/2009	08/2013	FWD	16	105	77
Fitting Position: Front Axle; Vehicle Identification Number (VIN) to: 1096215
CITROËN E-MEHARI Electric	Convertible	Electric	06/2016	on	FWD	0	68	50
Fitting Position: Front Axle
CITROËN NEMO Box Body/MPV (AA_) 1.3 BlueHDi 80	Box Body/MPV	Diesel	02/2016	on	FWD	16	80	59
Fitting Position: Front Axle
CITROËN NEMO Box Body/MPV (AA_) 1.3 HDi 75	Box Body/MPV	Diesel	10/2010	on	FWD	16	75	55
Fitting Position: Front Axle
CITROËN NEMO Box Body/MPV (AA_) 1.4	Box Body/MPV	Petrol	02/2008	on	FWD	8	73	54
Fitting Position: Front Axle
CITROËN NEMO Box Body/MPV (AA_) 1.4 HDi	Box Body/MPV	Diesel	02/2008	on	FWD	8	68	50
Fitting Position: Front Axle
CITROËN NEMO MPV 1.3 HDi 75	MPV	Diesel	10/2010	on	FWD	16	75	55
Fitting Position: Front Axle
CITROËN NEMO MPV 1.4	MPV	Petrol	04/2009	on	FWD	8	73	54
Fitting Position: Front Axle
CITROËN NEMO MPV 1.4 HDi	MPV	Diesel	04/2009	on	FWD	8	68	50
Fitting Position: Front Axle
FIAT 500 (312_) 0.9 (312AXM1B)	Hatchback	Petrol	10/2013	on	FWD	8	105	77
Fitting Position: Front Axle
FIAT 500 (312_) 1.3 D Multijet (312AXE1A)	Hatchback	Diesel	12/2009	on	FWD	16	95	70
Fitting Position: Front Axle
FIAT 500 (312_) 1.3 D Multijet (312AYA1A)	Hatchback	Diesel	06/2016	on	FWD	16	78	57
Fitting Position: Front Axle
FIAT 500 (312_) 1.4 (301J410)	Hatchback	Petrol	09/2008	on	FWD	16	102	75
Fitting Position: Front Axle; Equipment Code: 4KM/LL6/4TB; Equipment Code: 5D9
FIAT 500 (312_) 1.4 (312AXC1B, 312CXC1B)	Hatchback	Petrol	10/2007	01/2013	FWD	16	100	74
Fitting Position: Front Axle; Construction Year to: 01/2013; Equipment Code: 4KM/5D9/4TB/LL6
FIAT 500 C (312_) 0.9 (312AXM1B)	Convertible	Petrol	12/2013	on	FWD	8	105	77
Fitting Position: Front Axle
FIAT 500 C (312_) 1.3 D Multijet (312CXE1A, 312AXE1A)	Convertible	Diesel	09/2009	on	FWD	16	95	70
Fitting Position: Front Axle
FIAT 500 C (312_) 1.4 (301J410)	Convertible	Petrol	09/2011	01/2013	FWD	16	102	75
Fitting Position: Front Axle; Construction Year to: 01/2013; Equipment Code: 4KM/5D9/4TB/LL6
FIAT 500 C (312_) 1.4 (312CXC1B, 312AXC1B)	Convertible	Petrol	09/2009	01/2013	FWD	16	100	74
Fitting Position: Front Axle; Construction Year to: 01/2013; Equipment Code: 4KM/5D9/4TB/LL6
FIAT BRAVO II (198_) 1.4 (198AXA1B)	Hatchback	Petrol	04/2007	12/2014	FWD	16	90	66
Fitting Position: Front Axle
FIAT BRAVO II (198_) 1.4 LPG (198AXA1B)	Hatchback	Petrol/Liquified Petroleum Gas (LPG)	12/2008	12/2014	FWD	16	90	66
Fitting Position: Front Axle
FIAT DOBLO Box Body/MPV (223_) 1.3 D Multijet	Box Body/MPV	Diesel	10/2005	01/2010	FWD	16	75	55
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.3 JTD 16V	Box Body/MPV	Diesel	05/2004	12/2006	FWD	16	70	51
Fitting Position: Front Axle; for facelift; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.3 JTD 16V Multijet	Box Body/MPV	Diesel	08/2006	on	FWD	16	84	62
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.4	Box Body/MPV	Petrol	10/2005	on	FWD	8	77	57
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.6 16V (223ZXD1A)	Box Body/MPV	Petrol	01/2005	on	FWD	16	103	76
Fitting Position: Front Axle; Construction Year from: 01/2005; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.6 Natural Power	Box Body/MPV	Petrol/Compressed Natural Gas (CNG)	01/2005	on	FWD	16	103	76
Fitting Position: Front Axle; Construction Year from: 01/2005; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.9 JTD	Box Body/MPV	Diesel	07/2003	on	FWD	8	105	77
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.9 JTD (223ZXE1A)	Box Body/MPV	Diesel	01/2006	12/2007	FWD	8	100	74
Fitting Position: Front Axle; Construction Year from: 01/2006; Construction Year to: 12/2007; for brake disc diameter: 257 mm
FIAT DOBLO Box Body/MPV (223_) 1.9 JTD Multijet	Box Body/MPV	Diesel	12/2006	on	FWD	8	120	88
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.3 D Multijet	MPV	Diesel	10/2005	on	FWD	16	84	62
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.3 JTD	MPV	Diesel	05/2005	on	FWD	16	75	55
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.3 JTD 16V	MPV	Diesel	01/2005	05/2005	FWD	16	70	51
Fitting Position: Front Axle; Construction Year from: 01/2005; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.4	MPV	Petrol	10/2005	on	FWD	8	77	57
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.6 16V (223AXD1A)	MPV	Petrol	01/2005	on	FWD	16	103	76
Fitting Position: Front Axle; Construction Year from: 01/2005; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.6 Natural Power	MPV	Petrol/Compressed Natural Gas (CNG)	01/2005	on	FWD	16	103	76
Fitting Position: Front Axle; Construction Year from: 01/2005; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.9 D Multijet	MPV	Diesel	10/2005	on	FWD	8	120	88
Fitting Position: Front Axle; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.9 JTD	MPV	Diesel	01/2005	on	FWD	8	105	77
Fitting Position: Front Axle; Construction Year from: 01/2005; for brake disc diameter: 257 mm
FIAT DOBLO MPV (119_, 223_) 1.9 JTD (223AXE1A)	MPV	Diesel	01/2005	on	FWD	8	100	74
Fitting Position: Front Axle; Construction Year from: 01/2005; for brake disc diameter: 257 mm
FIAT FIORINO Box Body/MPV (225_) 1.3 D Multijet	Box Body/MPV	Diesel	03/2015	on	FWD	16	80	59
Fitting Position: Front Axle
FIAT FIORINO Box Body/MPV (225_) 1.3 D Multijet (225BXD1A, 225BXB1A, 225BXB11)	Box Body/MPV	Diesel	11/2007	on	FWD	16	75	55
Fitting Position: Front Axle
FIAT FIORINO Box Body/MPV (225_) 1.4 (225AXA1A, 225BXA1A)	Box Body/MPV	Petrol	10/2009	on	FWD	8	78	57
Fitting Position: Front Axle
FIAT FIORINO Box Body/MPV (225_) 1.4 (225BXA1A, 225BXF1A)	Box Body/MPV	Petrol	11/2007	on	FWD	8	73	54
Fitting Position: Front Axle
FIAT FIORINO Box Body/MPV (225_) 1.4 Natural Power (225BXC1A, 225AXC1A)	Box Body/MPV	Petrol/Compressed Natural Gas (CNG)	06/2008	on	FWD	8	78	57
Fitting Position: Front Axle
FIAT FIORINO MPV (225_) 1.3 JTD Multijet (225BXB1A, 225BXB11)	MPV	Diesel	11/2007	on	FWD	16	75	55
Fitting Position: Front Axle
FIAT FIORINO MPV (225_) 1.4 (225AXA1A)	MPV	Petrol	07/2014	on	FWD	8	77	57
Fitting Position: Front Axle
FIAT GRANDE PUNTO (199_) 1.2	Hatchback	Petrol	10/2005	on	FWD	8	65	48
Fitting Position: Front Axle
FIAT GRANDE PUNTO (199_) 1.3 D Multijet	Hatchback	Diesel	07/2008	on	FWD	16	69	51
Fitting Position: Front Axle; Production date to: 2009
FIAT GRANDE PUNTO (199_) 1.3 D Multijet	Hatchback	Diesel	06/2009	07/2014	FWD	16	76	56
Fitting Position: Front Axle
FIAT GRANDE PUNTO (199_) 1.3 D Multijet	Hatchback	Diesel	10/2005	06/2013	FWD	16	75	55
Fitting Position: Front Axle
FIAT GRANDE PUNTO (199_) 1.4 (199AXB11, 199AXB1A, 199BXB1A, 199AXL1A)	Hatchback	Petrol	06/2005	12/2015	FWD	8	77	57
Fitting Position: Front Axle; for model code: Grande Punto; Production date to: 2008; or; Fitting Position: Front Axle; for model code: Punto; VET No. from: 1183329; VET No. from: 193780; Production date to: 2009
FIAT GRANDE PUNTO (199_) 1.4 (199AXB1A)	Hatchback	Petrol	10/2005	07/2007	FWD	8	75	55
Fitting Position: Front Axle
FIAT GRANDE PUNTO (199_) 1.4 16V (199BXG1B, 199AXG1B)	Hatchback	Petrol	10/2005	08/2011	FWD	16	95	70
Fitting Position: Front Axle; Production date to: 2008
FIAT GRANDE PUNTO (199_) 1.4 LPG	Hatchback	Petrol/Liquified Petroleum Gas (LPG)	12/2008	on	FWD	8	78	57
Fitting Position: Front Axle; Production date to: 2008
FIAT GRANDE PUNTO (199_) 1.4 Natural Power	Hatchback	Petrol/Compressed Natural Gas (CNG)	07/2008	on	FWD	8	78	57
Fitting Position: Front Axle; Production date to: 2008
FIAT GRANDE PUNTO Van (199_) 1.3 JTD Multijet (199CXC1A)	Hatchback Van	Diesel	02/2006	06/2013	FWD	16	75	55
Fitting Position: Front Axle
FIAT IDEA (350_) 1.2 16V	MPV	Petrol	01/2004	on	FWD	16	80	59
Fitting Position: Front Axle
FIAT IDEA (350_) 1.3 D Multijet	MPV	Diesel	01/2004	on	FWD	16	70	51
Fitting Position: Front Axle
FIAT IDEA (350_) 1.4	MPV	Petrol	10/2005	on	FWD	8	77	57
Fitting Position: Front Axle
FIAT IDEA (350_) 1.4	MPV	Petrol	12/2003	on	FWD	16	90	66
Fitting Position: Front Axle
FIAT IDEA (350_) 1.4 16V	MPV	Petrol	01/2004	on	FWD	16	95	70
Fitting Position: Front Axle
FIAT IDEA (350_) 1.4 LPG	MPV	Petrol/Liquified Petroleum Gas (LPG)	03/2009	on	FWD	8	78	57
Fitting Position: Front Axle
FIAT LINEA (323_, 110_) 1.3 D Multijet (323AXB11, 323AXB1A)	Saloon	Diesel	06/2007	on	FWD	16	90	66
Fitting Position: Front Axle
FIAT LINEA (323_, 110_) 1.4	Saloon	Petrol	06/2007	on	FWD	8	77	57
Fitting Position: Front Axle
FIAT PANDA (169_) 1.3 D Multijet 4x4 (169.AXC2A)	Hatchback	Diesel	10/2004	on	AWD	16	70	51
Fitting Position: Front Axle
FIAT PANDA (169_) 1.3 JTD Multijet 4x4 (169AXG1A, 169AXG2A)	Hatchback	Diesel	09/2010	08/2013	AWD	16	75	55
Fitting Position: Front Axle; for model code: Panda
FIAT PANDA (169_) 1.4 (169AXE1B)	Hatchback	Petrol	10/2006	on	FWD	16	100	74
Fitting Position: Front Axle
FIAT PANDA Hatchback Van (169_) 1.2 4x4	Hatchback Van	Petrol	09/2010	on	AWD	8	69	51
Fitting Position: Front Axle
FIAT QUBO (225_) 1.3 D Multijet (225AXG1A, 225CXG1A, 225AXG11, 225CXG11)	MPV	Diesel	03/2015	on	FWD	16	80	59
Fitting Position: Front Axle; Payload: not for increased payload
FIAT QUBO (225_) 1.3 D Multijet (225CXB1A, 225AXB1A, 225CXB11, 225AXB11,...	MPV	Diesel	02/2008	on	FWD	16	75	55
Fitting Position: Front Axle
FIAT QUBO (225_) 1.4 (225AXA1A, 225CXA1A)	MPV	Petrol	10/2009	on	FWD	8	78	57
Fitting Position: Front Axle
FIAT QUBO (225_) 1.4 (225AXA1A)	MPV	Petrol	02/2008	on	FWD	8	73	54
Fitting Position: Front Axle
FIAT QUBO (225_) 1.4 Natural Power (225AXC1A)	MPV	Petrol/Compressed Natural Gas (CNG)	10/2009	on	FWD	8	78	57
Fitting Position: Front Axle
FIAT SIENA (178_, 172_, 372_) 1.3 (178CXS1AAI, 178BYA1AAT, 178CYA1AAT)	Saloon	Petrol	09/2001	12/2012	FWD	8	60	44
Fitting Position: Front Axle; for model code: Siena
FIAT SIENA (178_, 172_, 372_) 1.6 (178CYC1AAT)	Saloon	Petrol	11/2000	12/2012	FWD	16	103	76
Fitting Position: Front Axle; for model code: Siena
FIAT STILO (192_) 1.2 16V (192_XA1B)	Hatchback	Petrol	02/2002	11/2006	FWD	16	80	59
Fitting Position: Front Axle
FIAT STILO (192_) 1.4 16V	Hatchback	Petrol	03/2005	11/2006	FWD	16	90	66
Fitting Position: Front Axle
FIAT STILO (192_) 1.4 16V (192AXH1B, 192BXH1B)	Hatchback	Petrol	10/2003	12/2006	FWD	16	95	70
Fitting Position: Front Axle
FIAT STILO (192_) 1.6 16V	Hatchback	Petrol	05/2005	11/2006	FWD	16	105	77
Fitting Position: Front Axle
FIAT STILO (192_) 1.6 16V (192_XB1A)	Hatchback	Petrol	10/2001	11/2006	FWD	16	103	76
Fitting Position: Front Axle
PEUGEOT BIPPER (AA_) 1.3 HDi 75	Box Body/MPV	Diesel	10/2010	on	FWD	16	75	55
Fitting Position: Front Axle
PEUGEOT BIPPER (AA_) 1.3 HDi 80 / BlueHDi 80	Box Body/MPV	Diesel	12/2015	on	FWD	16	80	59
Fitting Position: Front Axle
PEUGEOT BIPPER (AA_) 1.4	Box Body/MPV	Petrol	02/2008	on	FWD	8	73	54
Fitting Position: Front Axle
PEUGEOT BIPPER (AA_) 1.4 HDi	Box Body/MPV	Diesel	02/2008	on	FWD	8	68	50
Fitting Position: Front Axle
PEUGEOT BIPPER TEPEE 1.3 HDi 75	MPV	Diesel	10/2010	on	FWD	16	75	55
Fitting Position: Front Axle
PEUGEOT BIPPER TEPEE 1.4	MPV	Petrol	04/2008	on	FWD	8	73	54
Fitting Position: Front Axle
PEUGEOT BIPPER TEPEE 1.4 HDi	MPV	Diesel	04/2008	on	FWD	8	68	50
Fitting Position: Front Axle

For decades, NK has been a well-known and respected trademark for brakes, steering, clutch and other automotive wear and tear parts all over Europe. The essence of the brand is expressed in the pay-off THE RELIABLE PART.

Returns

We provide a simple no-nonsense returns policy:

1. Always contact us first. We cannot process a return if you do not email us.
2. We can only accept returns if they are either genuinely faulty or in pristine condition (have not been fitted and in original unmarked packaging).
3. Returns received by us 30 days or more after the date of despatch will not be accepted unless specifically agreed beforehand.
4. We will process your return within 2 working days and will act quickly to action whatever we have agreed over email (refund, replacement or exchange).