Pay with Paypal

Choosing to pay with PayPal will transfer you to the PayPal payment page. In a couple clicks you will return to eBay page upon payment completion. PayPal will email you a receipt for the transaction once your payment is complete.

Pay via bank deposit

Please carefully follow payment instruction and leave your eBay ID as payment reference when you make bank deposit.

We are proud to Accept Visa and MasterCard

Order Dispatching:

Your order will be dispatched within one business day after payment cleared.

Monday, Wednesday, Friday: 11:00 AM (Last order deadline) 

All Other Days: Closed

Packaging:

Item will be wrapped with black film for security and privacy.

Standard delivery:

Your order will be delivery via Australia eParcel system with tracking number, however the standard delivery is not covered for damaged or lost in transit. the Australia post office will place your parcel at a safe place if there is no one at home when delivery or alternatively will be a card left for collection.

Collection Card left:

If you have not received the parcel at the date of delivery, please check your mail box for collection card left, once collection card left, your parcel will be kept at your local post office for your collection (with your ID) for about 7-14 days.

An uncollected parcel (passed collection deadline) will be sent back to our warehouse, Please note, the re-sending cost will be buyer's.

Wrong Item Selection Return:

Please contact us immediately if you have placed order for wrong item, it might be not too late for us to change it for you. Once item dispatched then we will not be able to extract it.

Faulty Item Return:

Please contact us prior to raise "Return Request " on eBay as it might just a simple issue that our technician can solve in a second.

Unwanted Item Return:

A 20% restocking & handling fee of total value + original post cost will be charged if you simply changed your mind and item has been dispatched from our warehouse. The return postage will be on buyer's expense.

Returning item must be in a unused & re-saleable condition (no mark, writing or damaged on box), otherwise refund will be rejected.

Warranty Period:

All our product has 30 days free returning warranty, we will cover the postage for returning any faulty product(s). Not include unwanted item return.

Return Item Conditions:

It is sender’s responsibility to ensure all the returning item has packed in secure way to avoid any possible damage in transit.

Ink or toner level must be not less than 50% left in 30 days returning.

Print Head Condition & Maintenance for ink categories:

Please perform printer maintenance regularly in order to avoid print head & nozzle block up. We keep right to reject refund if the buyer's printer suffering print head issue(s). Sunstatesupply will request buyer to send ink back for inspection and test print on our machine.

Printer Firmware update & Chip overwritten:

We highly recommended buyer to turn off "automatic firmware update" function in order to protect your generic ink cartridge (micro-chip) from being overwritten by OEM. Sunstatesupply does not responsible for return & exchange if above situation happened.