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The times and costs indicated refer to deliveries by express courier in Italy, including the major islands. Some areas such as mountain villages, smaller islands, the Venice lagoon and other disadvantaged locations are served with longer times and higher costs.
The insurance of the package is optional, if not required, the seller will not take responsibility for the loss or damage of the package itself. The package will travel under the responsibility of the buyer and the seller will be released from all obligations from the moment of delivery to the courier.
INTERNATIONAL SHIPPING:We also ship from Italy to European countries and other destination outside Europe through express courier. To know shipping cost and delivery time, please send us an e-mail before order. Thank you.
Purchases made in our shop are governed by the Italian law on mail order sales. In the event of an incorrect order (I ordered and therefore received a product that I did not want) you have 14 (fourteen) days from the date of delivery to exercise the right of withdrawal, i.e. the possibility of returning the product.
For items with a SIAE stamp, the product must be returned with the stamp intact. Returns of items with a broken or missing SIAE stamp will not be accepted.
The products purchased are subject to the discipline, as applicable, referred to in Legislative Decree 2.2.2002 n. 24 (Official Gazette No. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, to the extent not contemplated therein, with the specific provisions on the matter provided for by the Civil Code. These warranties will apply to the product that has conformity defects and / or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly.
In the case of DVDs and Blu-Rady Discs, please, before requesting product replacement, make sure that the defect still exists on DVD players of other brands / models.
Any malfunction of the products as well as any problem encountered in the delivery (missing or incorrect products, damaged in transport, etc.) must be reported within 30 (thirty) days of receipt of the goods clearly specifying the nature of the problem.
If the defective product is part of a box set, the procedure must be activated for the entire box and not for the single disc.
The return must in any case be authorized in advance. Packages received without any authorization will not be processed.
ATTENTION: KONKE reserves the right to verify the actual defect complained of by the Customer and to make the replacement only after this check. If the product is no longer available, we will refund the full amount instead.
We reserve the right to accept only products that show no signs of tampering, improper use or damage caused by the user. For items with a SIAE stamp, the product must be returned with the stamp intact. Returns of items with a broken or missing SIAE stamp will not be accepted. Shipments in carriage forward will be rejected.