When you order from Carpuride Car Stereo, the order is fulfilled and shipped from our own inventory. Any return is also sent back to Carpuride Car Stereo directly, instead of a third party shipper. We strive to maintain a return policy that is fair and beneficial to our valued customers. If you are having trouble with your item or are not satisfied please contact us through eBay!

Customer Service Hours
Working day Mon - Fri

Carpuride Car Stereo Offers a 30 Day Money Back Guarantee on all items sold as NEW. The items MUST NOT have been installed to be eligible for return.
If you receive a damaged product, please contact us within 24-48 hours so that we may set up arrangements for return/exchange. No return shipping cost will be incurred in this event.

If you wish to return your item, you the buyer will be responsible for return shipping, unless the reason for the return is a result from an error caused by Carpuride Car Stereo or the product is defective or damaged. The product must be packaged back in its original packaging and in proper shipping condition; and the shipping label attached to the outside of the package. If it is possible and you choose to have the package picked up, it is your responsibility to be available for the shipper. If you fail to do this, you may pass the time frame necessary to return your product and receive a refund.

Partial Refunds
Carpuride Car Stereo reserves the right to partially refund the customer in situations outlined above. Whenever a product is returned and it is determined there is misuse, damage or neglect, based on the condition in which the product is received, a partial refund will be given instead of the full refund amount. It is our goal to never have to apply this type of additional charge.

eBay started to streamline the returns process in order to improve the overall experience for buyers and sellers. They have set certain parameters in place to protect sellers from invalidated returns.
Protections from events outside the seller’s control include:
When the seller ships an item on time and provide tracking, and it arrives late.
If the seller is impacted by carrier disruptions or severe weather.
If the buyer retracts their bid or doesn't pay.
If the buyer changes their order or requests something extra.
From buyers that have an unusual rate of complaints or returns.
If the buyer returns an item after they opened it, used it, or sent it back in a condition other than the one you sent it in.

We would ship out the item within 2-3 business days after the payment is received. We will test goods carefully before sent out.The package will be sent by eBay Official SpeedPAK Standard Post, The items will arrrive to you about 5-9 days in normal conditions.

We only ship to the confirmed address provided. Before you pay, please make sure the address you would like us to ship to.To ship an item ,we must have your correct telephone number and address for express delivery to your home.

We reserve the right to refuse to certain countries.Delivery time will depend on destinations and other exact factors, reaching most of the countries with 5-9 days. Delivery time will be 15 days in special conditions(natural calamities,hot selling season,remote city, inefficiency of post system).

If the buyer have not received the items after the time as we have promised, please contact with us before leaving any feedback or raise any dispute.

Payment Due Date:
When using Buy It Now, payment is due immediately. 
As per the eBay payment policy if payment is not received immediately, then the item remains available to other buyers to purchase for the duration of the listing.

Please note the order will not be fulfilled until a payment is made.

We are F2C and have our own factory. From research，design ，production and after-sales service, we carefully to control every link. Not only in the United States, but also in Europe, Japan and other places, we have overseas warehouses, which can quickly ship for you.

In order to provide customers with better service, we have established a professional customer service team. If you have any questions before purchasing or If you are not satisfied or do not understand during use, you can contact us through the official email address, and we will reply within 24 hours.

At the same time, our products provide 24-month quality guarantee, and We will also strive to improve our products and can upgrade the software for you for free, to provide you with a better experience.