Bidding on Multiple Items

WAIT! If you are shipping multiple items to one address, please do not complete checkout until you have added your last item to the cart. eBay automatically combines shipping for multiple items unless you complete checkout before finishing your order. For orders with multiple items, you will be charged for the first item at the single item rate as well a separate fee for the additional items. NOTE: AFTER WINNING YOUR FIRST AUCTION YOU HAVE 3 DAYS TO COMBINE ALL ITEMS FOR PAYMENT.

Payment Terms

All items must be paid within 3 days. You will receive one payment reminder. If payment is not received by the 3rd day, the eBay non-paying bidder process will begin. All payments must be made in US currency. NOTE: AFTER WINNING YOUR FIRST AUCTION YOU HAVE 3 DAYS TO COMBINE ALL ITEMS FOR PAYMENT.

We do not offer local pick-up and we do not ship to PO Boxes. All items must be shipped on our shipper ID. We cannot use other accounts. We will choose shipping carrier based upon an item’s weight, quantity or your address.

Reduced Shipping for Multiple Items

eBay automatically combines shipping for multiple items unless you complete checkout before finishing your order. For orders with multiple items, you will be charged for the first item at the single item rate as well a separate fee for the additional items.

Order Tracking

You will receive an order confirmation with a tracking number once the item ships. You may track the status of the order on our website. Tracking is not available for Military APO/FPO shipments.

Business Hours

Customer service hours are Monday through Friday 9AM - 7PM EST and Saturday 10AM - 5PM EST. If you have a question about an eBay purchase, please note the eBay item number which is located in the top right corner of the auction page under Other item info.

Email

Contact us via this link here. Please allow up to 24 hours for a personal response.

Address

GlobalGolf
Global Value Commerce, Inc.
6400 Shawson Drive Mississauga, Ontario L5T1L8

Your satisfaction is important to us. If for any reason, you are not happy with your item, it may be returned within 30 days. The item must be received in the same condition as it was sold and include all accessories, if applicable. A return authorization must be granted and the customer is responsible for all shipping, duty and taxes, if applicable.

Return Guidelines

• If you have any other questions regarding returns, contact customer service by clicking here. Please include your eBay auction number or GlobalGolfca order number. Please allow up to 24 hours for a personal response.
• All items will be inspected prior to refund being issued.
• Items must be received in the same condition as they were sold and must include all inserts, accessories (if applicable) and include an RMA# clearly written on the box.
• For "new" condition items returned "used" a restocking fee of 15% of the purchase price may be applicable. The refund will be issued on the product price (and applicable sales tax) only. Original shipping is not refundable.

Refunds will be issued within 15 days of receipt of the item.

Please address returns to:
GlobalGolf
Attn: Returns / item # ____________
6400 Shawson Drive
Mississauga, Ontario L5T1L8

Issues with Shipment

If you received a damaged item or have any other issues, please contact customer service via email here as soon as possible and we will work with you to resolve the situation. Please include your eBay auction number or GlobalGolf order number. Please allow up to 24 hours for a personal response.

1. How do I know my item has shipped?
2. Can I exchange the eBay item I received?
3. I do not agree with the condition description of the item I received. May I return it?
4. Why doesn't my used item come with a tool or head cover?
5. What are your shipping rates and when can I expect shipment?
6. Why doesn't my GlobalGolf discount code work on eBay?
7. If I buy multiple items, can I get a discount on the item and shipping?
8. How do I know this is a genuine club?
9. Can I get the club's serial number?
10. Can you end an auction and sell the item directly to me?
11. I noticed that an auction ended for an item with no bids. Can I purchase that item?
12. I did not bid on this item or I accidentally bid on this item, do I have to pay for it?
13. Is this the actual product photo? Can I get more than one picture?
14. Can eBay purchases and website purchases be combined for shipping?
15. What does ARP mean concerning TaylorMade products?
16. Other questions?

How do I know my item has shipped?

GlobalGolf will email you an order confirmation once check-out has been completed and your payment has been received. With this order confirmation, you will be given a GlobalGolfca Order ID and tracking instructions. Once your order ships, you will then be sent a shipping confirmation with a tracking number. Please make sure that GlobalGolf is added to your safe senders list so that these confirmation emails get received into your inbox.

Can I exchange the eBay item I received?

Due to the nature of eBay auctions, purchased items that are listed correctly and delivered in due time cannot be exchanged.

I do not agree with the condition description of the item I received. May I return it?

Our listing agents take great care in accurately describing each item. Before returning the item, please review our condition descriptions link and compare with the item that you received. If you still feel that the item you received does not match the condition description, you are welcome to review our return policy listed on eBay.

Why doesn't my used item come with a tool or head cover?

The bulk of our pre-owned items come from leading retailers, pro shops or directly from the manufacturer. Unfortunately we do not receive the tool or head covers with most of our pre-owned inventory.

What are your shipping rates and when can I expect shipment?

Shipping rates and time in transit details are displayed in the auctions shipping tab

Why doesn't my discount code work on eBay?

Unfortunately, as stated in our emails, our website promotions are not valid on eBay.

If I buy multiple items, can I get a discount on the item and shipping?

We do not discount prices or winning bids for multiple items. We do, however, discount shipping for multiple items. This is done automatically at checkout if you do not complete checkout before you have won all of your items. Please note that we cannot combine shipping for both eBay and website orders. These are separate checkout systems which are not integrated.

How do I know this is a genuine club?

GlobalGolf is the largest seller of used golf clubs on the Internet. The vast majority of our clubs are sourced from leading retailers, pro-shops or directly from the manufacturer. We guarantee that 100% of our clubs are genuine.

Can I get the club's serial number?

Unfortunately, we do not report serial numbers on the eBay listing. Our customer service staff is unable to inspect items for sale.

Can you end an auction and sell the item directly to me?

Unfortunately, we are unable to end an auction before its closing time. However, we invite you to visit our website if you need to purchase an item but cannot wait for an auction to close. If an auction ends without any bids, you may re-visit our eBay store since most items re-list within 48 hours. If you are unable to find a certain item that was previously for sale, please call us and we will do our best to assist you.

The item I was looking at ended with no bids. Can I purchase the item?

If an item ends with no bids it will typically re-list within 24 to 48 hours.

I did not bid on this item or I accidentally bid on this item, do I have to pay for it?

We realize that mistakes do occur. If you bid on the wrong item or someone made a bid on your behalf without your consent, we will make every effort to work with you to resolve the issue. In most cases, a re-listing fee will be charged. The re-listing fee is 15% of the purchase price. Please remember that your bid is a binding contract. Per eBay, you are legally bound to pay for the item if you are the winning bidder. There are several steps that have to be taken to place a bid. This is not a one-click process. Each time a bid is placed, eBay displays the following text: "Your bid is a contract 3) The customer may choose to neither buy the item nor choose an alternate item. In this case a re-listing fee is applicable. The re-listing fee is equal to 15% of the amount the item sold for. 4) Option four is the last resort. The customer may not want either of the previous options. In this case the only way we can recover our fees from eBay is to file a Non Paying Bidder (NPB) complaint with eBay."

Is this the actual product photo? Can I get more than one picture?

All of our products, both new and used, are represented by manufacturer stock photos. The photo represents only the brand and model of the club. The details of the club (dexterity, loft, shaft, etc.) and the condition of the club are listed in the product description.

Can eBay purchases and website purchases be combined for shipping?

Unfortunately eBay and website orders cannot be combined since they have different checkout methods.

What does ARP mean concerning Taylor Made products?

There is an extremely small "ARP" stamp next to the serial number on the hosel of the seven iron. ARP stands for Asset Recovery Product. This product comes from retail stores or pro shops and is returned for different reasons (over-ordering, inventory clearance, etc.). TaylorMade stamps ARP so that they know the history of the item. We purchase ARP items directly from TaylorMade. These are not seconds or factory blems, these are original first run items. Selling ARP product is standard resale practice, and we have sold hundreds of these items over the years. We will honor the original manufacturer warranty by replacing or repairing any equipment. Click here to see an example of a club with this stamp.

Other Questions?

If you have any other questions, please contact customer service customer service via email here as soon as possible and we will answer your questions. Please allow up to 24 hours for a personal response.