We accept immediate payments via ebay. Please note that we do not accept card payments over the phone or in person.

Payment should be made within 4 days of purchase, unless you've contacted us in advance.

Excessive cancellations for 'Buyer hasn't paid' reasons may lead to buyer suspensions. We recommend bidding only on items you intend to purchase and completing transactions within 4 days. After the 5th day, orders are automatically canceled, and items are relisted without payment options.

When you place a winning bid or click 'Buy It Now,' you commit to purchase. Failure to pay violates our unpaid item policy. Accumulating 5 unpaid items or canceled transactions results in automatic bidding restrictions.

Bidding is a binding contract, so bid responsibly. Avoid bidding on identical items in different listings unless you want both. Bidding with multiple user IDs is against eBay policy.

Please participate in auctions only if you intend to complete transactions. Read item descriptions carefully before bidding. Buyers are limited to purchasing no more than 10 items in a 10-day period.

Important

A combined invoice can be issued for up to 5 items. All items should be on the same invoice and must be won and paid for within 4 days to qualify for a combined shipping and packaging discount.

Please note that we operate from two warehouses. If items were purchased from different warehouse locations, we won't be able to combine them into a single invoice.

To ensure smooth delivery, orders will be shipped to the address provided during checkout. Be sure to provide the correct delivery address when making payment.

Restrictions

We reserve the right to restrict buyers from participating in POPPRI Fashion Auctions if they violate our company's policies or if we have had negative experiences with the buyer. Some legitimate reasons for blocking a buyer include:

• Non-payment for purchases


• Retracting bids


• Negative or abusive interactions


• Fraudulent activity


• If the buyer is a competitor, a wholesaler or a reseller

The shipping price is listed in the description of every item. 

Please Note:

• Ensure that the delivery address provided during checkout is accurate, as all orders will be shipped to the specified delivery address.

We dispatch orders from Monday to Friday

Items won over the weekend will typically be dispatched on Monday. Our goal is to pack and send out your items promptly. However, during busy periods, it may take up to 2 working days for your parcel to be dispatched.

Delivery Timeframes

Worldwide
    - Economy International Postage (Free Shipping): 30 to 45 working days
    - Standard International Postage (Shipping Fee)  : 15 to 21 working days

Please note that there may be delays of up to 4 weeks in some cases, and we appreciate your patience if your order is not delivered on time.

Dear INTERNATIONAL Buyers,

Import duties, taxes, and charges are not included in the item price or shipping cost. The buyer is responsible for any additional charges.

Prior to bidding or purchasing, please consult your country's customs office to determine potential extra costs.

If you refuse a package or fail to pay import charges, resulting in the parcel being returned to us (whether due to being unclaimed or other reasons), you will be responsible for all return and reshipping postage charges.

Your Satisfaction is Our Top Priority

We stand behind the quality of our products. If, for any reason, your purchase doesn't meet your expectations, you have a 30-day window to return it. Please ensure that all items are returned in their original condition, with tags and labels attached and not worn or washed. Refunds cannot be issued for items that do not meet these criteria.

To initiate a return, kindly notify us and send the item back via recorded post within 30 days of receipt.

• When completing the return declaration form, ensure you provide an accurate description and the exact winning price of each item being returned. Failure to do so may result in customs clearance issues, and the package will be returned to you as it won't match the original invoice sent to customs from your order page.


• All returned goods must be sent from the same address as the original shipment and match the sender's name specified at checkout. Refunds cannot be issued if these conditions are not met, as it will hinder customs clearance.


• Our return policy excludes AUCTION ITEMS. 

We will refund the original item's cost but will not reimburse any postage costs unless the issue is caused by us.

Responsibility

• You are responsible for the return shipping costs, and the item remains your responsibility until it's received by us.


• We strongly recommend using a tracked delivery service for your returns.


• Payment for returned items cannot be refunded if they get lost in transit without tracking or are still held at customs.


• We will process refunds within 3 working days of receiving the returned item.

Let's Exchange Feedback

We firmly believe that through open and honest feedback, we can achieve substantial improvements for both ourselves and others.

We encourage all our buyers to share their feedback, contributing to our collective journey of improvement. You can trust that we'll reciprocate with feedback as a symbol of mutual respect, our dedication to continuous enhancement, and our commitment to successful collaboration.

If, for any reason, you are not completely satisfied with your purchase, or if you are considering leaving neutral or negative feedback, please reach out to us through eBay messages. Our dedicated customer service team is committed to resolving any issues promptly. We firmly believe that open communication is the key to successful resolutions.

Don't hesitate to contact us if you have any questions or concerns; we are here to assist you. We genuinely appreciate it when our customers leave 5-star ratings and positive feedback. Your feedback is essential in helping us maintain our commitment to providing 5-star service to our valued customers.

Congratulations! You've just found a treasure trove of unique JP style fashion and Popular European style fashion pieces with character and story.

Precise Item Inspection

Each piece undergoes a thorough double-check to identify any unexpected imperfections, ensuring that nothing that could disappoint our customers goes unnoticed. Any flaws or quirks are clearly marked, so you won't encounter any surprises.

Accurate Sizing

We're committed to ensuring your clothes fit you perfectly. To achieve this, we take great care to provide measurements. 

Most of our products are hand-measured, resulting in discrepancies typically within a range of 1~3cm.

Business Hours (GMT)

Monday - Friday: 8 am to 5 pm (Hong Kong Time)

Any questions received outside of these hours will be addressed on the next working day.

While we strive to respond to your emails promptly, please understand that our team handles a high volume of daily inquiries, and time zone differences may lead to some delays. We apologize if we are unable to address your query by the end of the day, but please be assured that it will be taken care of on the following working day. Thank you for your understanding.