At BuyBest16, we do everything possible to get your order to you as quickly and safely as possible. Orders are dispatched within one business day.

SameDay shipping IF BEFORE 10:30am PST (Only Monday-Friday)

• Payments after 10:30am PST - Shipped out within 1 business day after payment.
• Shipped via USPS or FedEx. (Our Choice)
• Only ship to the PayPal delivery address on file at the time of purchase. Multiple Suite numbers may be cancelled due to a problem with the buyer’s address.
• No local pickups due to company policy and security procedures.
• Only ship within connected 48 states of the USA

 

We don’t ship to

• Alaska, Hawaii, Puerto Rico, Virgin Islands and any other US territory.
• No International Shipments. Buyer forwards out of the USA at their own risk and assumes all return shipping responsibility for cost.
• No PO Boxes
• No APO or FPO addresses.

I am buying “refurbished” kit. What does that mean?

Our refurbished equipment isn’t brand new,it is Previously Owned (AKA – USED). Most of our items are Previously Owned - Unless stated otherwise.

Your refurbished item was originally owned by a large corporation or agency. We are NOT at liberty to disclose who the previous owner was.

All equipment that contains Data is completely wiped of all existing data.

Units are {Tested for Key Functions / R2- Ready for Reuse) Hard Drives (HDDs), Solid State Drives (SSDs) and Other storage devices (were erased according to NIST SP-800-88 Standard.)

Where applicable, we’ll install a new operating system and deliver it to you ready to use straight out of the box.

What can a new computer do that a refurbished one can’t?
Depending on what one you buy….Nothing! Refurbished laptops and desktops are great for browsing the Internet, home office work and watching streaming movies and television, some of them are even powerful enough to run large programs like Photoshop. By choosing a refurbished computer you are getting a great piece of equipment at a bargain price.

Will my computer arrive ready to use?

Microsoft Products

Apple Products

Why do some of the same products have different prices?
We have a large stock of products that come in different conditions. We grade them as platinum, gold and silver so that you know their cosmetic condition. Platinum products are virtually indistinguishable from new, gold products show minor signs of use and silver products might show visible scratches, scuffs or dents. The products are priced accordingly.

Why should I buy refurbished instead of new stock?
Refurbished stock is excellent value for money. You are getting great products from top manufacturers, with genuine Microsoft operating systems (where applicable) and cleaned like new for a fraction of the price of new equipment.

Where do the products come from?
Our stock started out as IT equipment being used by agencies or large companies. It has been used for a limited period of time and well maintained. Our parent company, Sims Lifestyle Solutions (SLS), has contracts to refurbish and redistribute this equipment, providing us with a great variety of quality products.

What comes installed?

Computer equipment will come with a genuine Microsoft or Apple Operating System. The specific Operating System will be detailed within the product listing.

What will the battery life be?
Batteries are tested to ensure they accept a charge, but we cannot guarantee how long they will last. As these decrease over time and due to previous owners charging practices.

Some Listing may include the following. This is not guaranteed to be in all listings.

What if I have a problem delivery or my purchase once it arrives?
Please contact us with any problems you might have with your purchase.

Can I return my purchase?
Yes, you can return your purchase for any reason within 30 days of purchase. Please note that return postage will not be refunded.

Is someone available to answer any other questions I might have about products, payment or delivery?
Of course. We are open Monday-Thursday 7am to 3pm Pacific Standard Time (PST) We can be reached by eBay messaging.

Can I collect my purchase in person?
Unfortunately we do not offer a collection service or local pickup of any kind. As such, we have made our delivery system as straightforward and efficient as possible.

Can I use my mobile phone with any network?
Many mobiles can be used with your choice of network. Some will be networked locked, though. In those cases, the network will be clearly stated on the product page.

If you still have questions, please get in touch.

Thanks for shopping with My Digital Tech!

Within the first 30 days, you can return your product to us for a refund. You the customer will have to return the product by courier, insured and tracked, this cost is not covered by us. This includes unwanted but undamaged goods.

We warrant to you that any product purchased from us through our Website is of satisfactory quality and are reasonably fit for all the purposes for which products of the kind are commonly supplied/Used for.

There is a 30 Day return Policy. – See our “Return and Refund Policy” section

Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased.

The warranty does not apply to damage caused by fair wear and tear, misuse or failure to operate in accordance with manufacturer’s or BuyBest16’s’ instructions.

We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.