Shipping
LIVE ARRIVAL GUARANTEE
( WE TAKE THE LOSS)
1. We Ship all our Fish Overnight through UPS
2. We Only Ship Monday-Wednesday to avoid the risk of delays over the Weekends .
3. Orders placed after 9:00 Am on Wednesday will be shipped out next Monday Morning.
4. If weather is a problem with your shipment, We will let you know.
5. All orders are packed and shipped in Styrofoam Boxes.
DOA Policy
By Clicking to Purchase You Agree to all Rules and Policies Below, No Exceptions, Please Read Carefully!
Live Arrival Guarantee
The following instructions must be followed, or guarantee is VOIDED
• If FISH DOA (Dead on Arrival), We nust be notified within 1 hour of Delivery by UPS, 3 clear photos of the Dead fish in the bag unopened, and then open the bag and take 1 clear photo of the fish with its Tail cut off. Failure to do all the above will result in all Guarantees being VOID. By Making the payment , you agree to all terms.
• * Contact must be made within ONE hour; we are unable to refund in cases where contact is made several hours or days later. Water conditions, temperature, proper adjusting in the new environment, etc. - and none of this can be covered under guarantee.
• Send us message with clear descriptions what happen to the package to help us diagnose the problem.
• *Allow us up to 24 hrs. to process with the claim.
• Once the claim is approved, refund will be sent back based on the number of fishes
• Refund will be sent excluding the shipping fee. SHIPPING FEE IS NON-REFUNDABLE
Please note our DOA policy will be voided IF:
• Package is unsuccessful deliver on the 1st attempt, We will ship to customers address provide and confirmed, if Unable to deliver on 1st attempt DOA will be voided
• Package is left outside for extended period of time during the extreme weather. (Once shipped, tracking number will be provided, it's customer responsibility to take them inside as soon as they are delivered. If the package is left outside 2hrs or more since the time of deliver DOA will be voided
BY SENDING YOUR PAYMENT YOU AGREE TO THE POLICIES ABOVE!
aBOUT US
We are a Fish Store located in Sacramento California, We carry Tropical Fish with an Asian Emphasis.
Our Specialties are Flowerhorn Cichlids, Goldfish, Discus and Koi. With over 20 years of experience in Shipping and Selling fish.
We Import all our fish from Thailand and Vietnam. All fish shown are fish in our facility in the USA, we do not recycle pictures from the farms, so what you see is what you get.
WE ARE LOCATED AT
6910 LUTHER DRIVE STE I
SACRAMENTO CA 95823
(916) 376 7412
ACCLIMATION PROCESS WHEN RECEIVING FISH
- First thing you should do is flip the bag over and see if you can see if your fish is moving, if it is not please photo and video to provide for the DOA policy.
- If the fish is still breathing please float the entire bag unopened into your tank for approximately 10-15 minutes (this will help with the fish not getting temperture shocked)
- After 10-15 minutes open the bag and release only your fish, you do not want to let any of the shipping water into your tank if possible as it may contain ammonia and waste that you would not want to add to your tank.
- If you have additional airpumps you can add additional oxygen as the fish would like it due to being in transit for awhile.
- Please do not add your Flowerhorn to a tank with other fish as it will stress it out.
- Please also be aware that shipping can and will take a toll on the fish, it may take a few hours to a few days to color back up to the original photo, this is nothing to be worried about. Please check below for some additional tips on Care. Thank you for your purchase.
Flowerhorn Care
Tank Size: We recommend fish to have at least a 40 breeder, we prefer this size over the 55 as the fish likes the width more than height. So any tank that is wider is preferred.
Tank Décor: We don’t recommend any décor as the fish are fast and pretty destructive so they can injure themselves on the decorations. Gravel is ok as long as it is maintained and waste is cleaned often.
Water Parameters: Tank temperature should be at 84-86F for ideal environment for Flowerhorn, they like it warmer so it entices appetite and also keeps illness away. Their PH should be 7.6-8.4.
Diet: Flowerhorns do best on a staple pellet diet, we recommend Hikari products, our store fish get fed Hikari Saki for Show Koi, it contains high protein and probiotics to help digestion. Frozen Bloodworms can also be added a few times a week for a treat.
Tankmates: Flowerhorn are aggressive and should be single fish in the tanks, unless they are divided. If put together the more dominant will fight until one dies.
Sickness: The most common sickness with Flowerhorn is Hexamita (white poop disease), the treatment is Metronidazole. It can be put into the tank or mixed with food, if fish is still eating or administered through a syringe in the fish mouth. Other common sickness are Ich which can be treated with High heat and Aquarium Salt or at advance stages Medications as Rapid Ick Cure will take care of the problem.
Maintenance: We Recommend weekly water changes at 30% , when adding new water please make sure temperature is matched and dechlorinator is added. Big Fluctuations tend to bring on illness, so we advise to have a reserve of water before doing a change.
THANK YOU FOR YOUR ORDER
916 AQUATICS TEAM