We offer a standard 2-5 working day delivery for all UK addresses. Please note 2-5 days is the expected delivery time and is not guaranteed. We dispatch orders as quickly as possible. The vast majority of orders are dispatched from our premises either same day or within 1 working day of receipt of cleared payment. We aim to dispatch the remainder within 3 working days. If for any reason orders cannot be dispatched within 3 working days we will inform you via email to keep you updated.
Once you receive your item please take a moment to leave positive feedback so we know you are happy with your purchase.
In the unlikely event that you are not entirely happy with your purchase, our friendly staff at Pony2Paddock Equestrian Supplies will be pleased to help settle any issue. In the first instance customers are requested to report any issue immediately either through eBay or via direct email to info@pony2paddock.co.uk.
We will provide a full refund on an item returned by you in its original packaging, unsoiled and unused, to be returned to us within 30 days of receipt. Where we are not at fault, it is the buyer's responsibility to pay return postage costs.
Thank you for looking and happy shopping!