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| Fortress Security Store (TM) Panic Button Compatible with Fortress Security Store S02 and GSM Alarm Systems. Battery powered and communicates wirelessly with the main panel.
In the event of an emergency, the panic alarm can override a disarmed system and trigger the alarm, sirens and all. Ideally placed in a location away from the main control panel, such as near a bedroom or other quick response point, the panic button instantly activates the alarm when pressed.
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| Frequently Asked Questions Order Status
Has my order shipped? We strive to ship orders very quickly and generally get most orders out within 24 hours of receiving the order (business days). How do I track my order? When your order ships, you will receive an email with tracking information that will allow you to watch the progress of your order shipment. You can also access this tracking information from your account on the website. My order never arrived. What now? Please contact us via phone or email and we will investigate the order shipment and rectify the problem for you. An item is missing from my shipment. Please contact us via phone or email and we will investigate the order shipment and rectify the problem for you. My product is missing parts. Please contact us via phone or email and we will investigate the order shipment and rectify the problem for you. When will my backorder arrive? If you have an order item on backorder with Fortress Security Store, when the product becomes available within our warehouse we will arrange the shipment and send the product to you. An email notification will go out with separate tracking information from your original order (if any). My Account
What is your return policy? Any items purchased from Fortress Security Store can be returned if unopened for a refund, as long as you have contacted one of our representatives prior to your return so that we can issue you a proper RMA number. For more information, see our Return Policy page. International Shipping
What countries do you ship to? Currently we ship to Australia, All of Europe, Canada, Mexico and South America. What are my international payment options? Currently, international payments are accepted only through Paypal. Guarantees
What's your privacy policy? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Fortress Secure Solutions. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Is my information secure on your website? Absolutely! We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Pricing and Billing
Do I have to pay sales tax? Sales Tax is collected for orders being shipped to the state of Washington only. When will a charge appear on my account? Our payment system uses real-time credit card processing so that completed orders will usually have the charges posted within a few hours of the successful transaction. How long before a credit appears on my card? Any credited processed for returns or other reasons usually show up on your card within 2-3 business days, depending on your bank’s policies. Additional Support
How do I contact you? Feel free to use our contact page for phone numbers and email contact forms that come directly to our offices. We strive to answer email very quickly, usually within 24 hours. `  | All Ground Orders Ship FREE. | FREE US SHIPPING For your convenience, we also offer several other shipping options: UPS 3-Day Select, UPS 2nd Day Air and UPS Next Day Air for a
small nominal fee. **Important Note** Please be very careful when entering in your shipping information during your order process. Any packages returned to us due to incorrect or insufficient address information will result in a charge for the actual shipping cost of the re-shipped package. APO, AE & Other Military Shipments Because APO, AE are International shipments that involve air transport, some items cannot be shipped via these options. These items are identified as containing hazardous or regulated materials on the item description pages on our site. International Shipping We ship all international orders for a fee $60.00 plus $2.00 per pound, per order. Warranty Our store warrants this product and parts against defects in material for a period of (3) three years from the date of original purchase. Warranty does not cover service or replacements made necessary by any external cause including without limitation, rust, corrosion, lightning, fire, theft, acts of nature, negligence, misuse, abuse, alteration, installation, delivery, unauthorized repairs, power failure or shortage. During this period, we will repair or replace a defective product or part with a new or refurbished item. The user is responsible for all transportation and insurance charges for the product to the our facility. Return Policy Any items purchased from Fortress Security Store can be returned if unopened for a refund, as long as you have contacted one of our representatives prior to your return so that we can issue you a proper RMA number. Shipping and handling charges (for expedited shipping of any kind, as our ground shipping is free) are not refundable. Have a question about returns that has not been answered here? Feel free to Contact Us, Thank you. We will employ every resource to ensure that your return is processed promptly and without hassle. Please contact us for any product or service issues before escalating to eBay for solution. |
