The Vanilla Valley is a Welsh company based in Cardiff, South Wales. Since June 2008 we have gained a reputation for supplying acrylic products for Weddings and Party celebrations worldwide.
All of our acrylic products are designed and built exclusively by us. Our aim is to produce a range of cup cake stands that offer multiple options and value for money.
We have complete control over the production of our stands which allows very quick turn around on any orders we receive, enabling us to be very flexible with our shipping so, if you are in a panic, or you've left things to the last minute, give us a call.
We also supply an extensive range of cake decorating and sugarcraft tools and edibles. Check out our eBay store for more.
VAT Registration Number : 989675624
Our Free Economy shipping is sent via Royal Mail Second Class. We also have available, on all listings, options for First Class and Express, which is a guaranteed Next Working Day service. These are available to select when you check out.
All of our products are sent via the Royal Mail or one of our couriers.
We aim to dispatch all our items within 24hrs of payment, Monday to Friday only. Usually items that are paid for by 12:00pm are sent the same day, however if busy with the previous days orders we cannot guarantee this. Orders placed on faster shipping options are however prioritised and if placed before 12pm will be dispatched the same day
We are able to offer optional guaranteed next day delivery if the item is ordered by 12.00pm. Depending how busy we are we may be able to dispatch after this time. Please do not choose next day delivery after 12.00pm as we may not be able to offer this service. It is best to call us on 02920 813817 to check availability.
All edible sugarcraft goods ordered are non-returnable unless the goods are faulty in anyway.
If faulty please return them to us within 14 working days for a full refund of the transaction amount. We ask that you return the goods to us in an unopened, re-saleable “As New” condition. To arrange a return please contact one of our support team.
Please contact us before opening a returns request as we may be able to offer other solutions.