Additional information and T&Cs

Expected delivery times:

• If you click on the help button next to the expected delivery date, on any ebay listing, it will tell you that this date is an estimate only. It is based on the dispatch time of the seller (same day in this case – see below), plus the Royal Mail estimated delivery times. A seller cannot in any way control the delivery times once an item is in the hands of Royal Mail.

http://pages.ebay.co.uk/help/buy/contextual/estimated-delivery.html

• Royal Mail do not consider an item lost until 10 working days after posting for regular mail/recorded delivery and 5 working days for special delivery. Refunds or replacements will not be sent until this time has elapsed in line with Royal Mail policy. Ebay are blocking some external links, so if the link to the Royal Mail site below isn't working simply Google "Royal Mail I haven't received my delivery yet" to see their policy.

https://personal.help.royalmail.com/app/answers/detail/a_id/317/related/1

• All regular Royal Mail postage options are available, with free 2nd class delivery within the UK. Signed-for 2nd class, 1st class and next-day delivery can be selected at an additional cost.

• Please don't hold any delays caused by Royal Mail against me! The expected delivery date is an estimate only, but ebay asks if the item was received on or before that date and hold it against a seller if you select no. The date on the envelope will confirm when it was sent. If it arrives after the expected date please consider when it was posted and if the delay was down to me or Royal Mail before answering the delivery date question, it can be left blank if a delay isn't caused by a seller.

Shipping Policy:

Posting times (except under extreme / unforeseen circumstances):

• Before 3 pm UK time (Monday to Friday) - dispatched the same day.

• Between 3 pm and 4 pm UK time (Monday to Friday) - normally dispatched the same day, but this cannot be guaranteed during very busy periods.

• Between 4 pm and 4:30 pm (Monday to Friday) - may be dispatched the same day and, though this is unlikely, best efforts will be made to do this if at all possible.

• After 4:30 pm and all day Saturday and Sunday - will be dispatched the next working day.

• Post is hand-delivered to the local sorting office between 4 pm and 5pm for same day processing. Once it is in the hands of Royal Mail it is no longer in our control (see notes on expected delivery times above).

• UK bank holidays are excluded from the above.

• Items are only posted to the address supplied by eBay so please make sure that your address details are correctly entered. If you need to change the delivery address, please request a cancellation and then re-order with the correct address given. Neither the buyer, or seller, is covered by ebay protection if an item is sent to an address not notified by ebay as part of the sale process.

• Items returned by the post office will only be re-sent once the postage is paid for by the purchaser - free P&P is only offered for the first attempt at delivery.

• When eBay shop holiday settings are in place there will be a message to say that there will be a delay in dispatching purchases. Unfortunately the expected delivery dates shown on your purchase history do not reflect these delays, so it is important that you are aware of any delays before making the decision to buy an item. A few working days are always added to the holiday period to allow backlogged orders to be sent out on return from holidays, before normal shop hours recommence.

Non-UK sales:

• All sales outside the UK are sent via the ebay Global Shipping Programme (GSP). The costs are calculated by ebay, the payment is collected by ebay and the seller receives none of the money paid for shipping. The item is sent to ebay's central depot (free of charge) and they forward it on to the buyer. Tracking is available once ebay receive it.

• Discounts cannot be given as a seller cannot discount what they haven't received! It may be possible to get a lower postage cost by adding all items required to your basket, then making a single payment.

• Individual sales will be sent separately as this is the only way that ebay protection covers both parties.

• GSP may not be the quickest system, and the tracking may not be the best, but I've only ever had 2 items go missing once in their system. Ebay refunded the buyer in both cases. Before using GSP more than that per-month was lost!

• Please do not ask for items to be sent outside GSP, or for discounts, as this will not happen and your messages will be ignored.

Office hours:

• Office hours are 10 am till 4 pm UK time Monday to Friday. Outside these times messages will not be answered as nobody will be monitoring the ebay system.

• This is a regular business and working hours are fixed.

Suitability and fitting of items:

• It is the buyer's responsibility to ensure that the product they are buying is the correct one. The seller will not be held responsible for an item that fails if it is not the correct one for the purpose it is used for. For example, do not rely on a £0.99 pair of generic budget spring pins to hold your £10,000 Rolex!

• All items are checked before dispatch, but as items (no matter how small or large) can be damaged in the post it is the buyer's responsibility to ensure they are in fully working condition before fitting.

• If in doubt, it is well worth paying a professional to fit your item rather than risk damage to your watch due to incorrect fitting or use.

• In line with normal trade standards, the seller accepts no responsibility for incorrect use, poor fitting nor any form of consequential loss beyond the initial purchase cost of the item supplied.