• Factory unlock code for Samsung devices on certain European networks. Please do not purchase if your phone is from any other countries.
• Duration: 1 - 3 business days (max 5 business days, weekends/holidays not included)
• Supported models: All Samsung phones
• Supported IMEI: All IMEIs
• If your phone is blocked / blacklisted, you can only use it abroad even after it is unlocked.
• Unsupported Countries: Germany / Spain / Portugal / Netherlands
• Please do not order if your phone is from any of the countries above. The unlock code will not work.
• The unlock code(s) that you will receive is(are):
• Network code (NCK)
• Defreeze / unfreeze code (MCK)

• Android version 4.1.2 is not supported. Please either upgrade or downgrade your phone prior to the purchase if you are on 4.1.2.
• If you have rooted / customized your phone, please factory reset it prior to the purchase.

1. Please make sure your phone is eligible for the service before you place the order:
• Your phone is locked to a particular network from Europe.
• Your phone is not from any of the unsupported countries.
• Your phone is asking for the network unlock code when an unsupported SIM is inserted.
• You are aware that blocked / blacklisted phone can only be used abroad even after it is unlocked.
• Make sure that you agree to the time frame / terms and conditions.
  
  
2. After you place the order, please provide us your phone model, 15-digit IMEI, country & network during check out or via eBay message.
• Please obtain the IMEI by dialing *#06#.
  
  
3. The time frame for this service is 1-3 business days. Please allow up to 5 business days, just in case the server undergoes maintenance, or when there is a delay due to a large quantity of orders being processed. Please make sure that you agree to this particular time frame before placing the order.
   
   
4. You will receive one of the following results from us:
• If there is a code for your IMEI, we will send it to you, along with the instructions.
• If no code is found for your IMEI, we will refund you straight without delay and sometimes recommend you an alternative service. Please do not leave us a neutral or negative feedback if that happens, as it is out of our control.

Please read our terms and conditions below carefully before you purchase this service, as you are abide to the terms once you place the order. We urge you NOT to place any order if you are unable or unwilling to comply to any of the terms stated.

1. Strictly no cancellation is allowed once order is placed.
• Please make sure that you agree to the time frame stated on our service description.
  
  
2. Refund will be provided if there is no code found for your IMEI.
• This is normally due to the fact that your IMEI is too new / the database does not have a code / the network is not releasing the code.
• Please do not leave us a neutral / negative feedback, as it is out of our control.
  
  
3. No refund will be provided if your phone is not locked.
• Test by inserting an unsupported SIM. It should prompt you for the unlock code if it is locked.
  
  
4. No refund will be provided if your phone is not asking for the network unlock code.
• You won't be able to enter the unlock code we have for you.
  
  
5. No refund will be provided if you provide us the wrong 15-digit IMEI.
   
   
6. Our unlock codes work most of the time. If you claim that our service does not work, kindly contact us first and we will provide you a list of troubleshooting methods. If they still don't work, then a Youtube video proof is strictly required. Kindly refer to our refund policy section for more details.

Our preferred payment method is via Paypal (verified).

1. No refund will be given for the following events:
• You have provided us the wrong IMEI.
• Your phone is not locked / asking for the network unlock code.
• You are unable or unwilling to provide a video proof when you claim that our service does not work.
  
  
2. Refund will be given for the following events:
• No code is found for your IMEI.
• The unlocking server is down or has any issue.
• A video proof is provided when you claim that our service does not work.
  
  
3.  If you claim that our service does not work even after trying out all our troubleshooting methods, then you will need to provide us a Youtube video proof consisting the following details in a single video:
• The 15-digit IMEI of the phone (by dialing *#06#).
• The entire unlocking process.
• The phone displaying the 'Network Unlock Request Unsuccessful' message.