The warranty is one year. The repairing service is maintaining the whole lifetime of all products.
If some products need to repair, it is free while under warranty. When it out of the warranty, customer just needs to pay for the replacement assembly unit cost.
P.S. excluding disposables, e.g. bulbs, single-use articles, rechargeable battery, and customers should bear the freight charge caused by the repairing
The guarantee covers irreproachable workmanship, on condition of the proper use of the equipment and the observation of the operating instructions.
Tax/Duties
import duties ,taxes are not included in the prices.These charges are the buyers' resoponsibility
These charges are normally collected by shipping company(courier) or when you pick up goods .
In order to ensure you receive you order tax free upon import, we will declare it as a 'SAMPLE' with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. Any import charges or fees are the buyer's responsibility.For any special request ,feel free to contact us.
Warranty
We provide 12 months warranty , The warranty period begins from the receipt of the goods by the initial consignee. The period is exactly 365 days from that time.
Email us if you find any techinal problem during installation. It is really our pleasure to show you and support you. Most of problem is only misuse and misunderstand how to use.
PLEASE check carefully before sending the item back as we won't responsible for all shipping cost if we found the product is not defected as you described. The right to judge the deffect from our specification . email us before you sending out the product.
Feedback
We will leave POSITIVE FEEDBACK right after receiving your kind payment. Please kindly leave your kind positive feedback if you are satisfied, thank you!
Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems
Shipping
we will provide the tracking number,
items will be posted by EMS or DHL, You can view its updated shipment on the web, which will be shown in 1-2 business days.
Also our after sales service will keep tracking it and send message to you when there is any delay in shipping.
The shipping time is about 5-10 days . Usually according to delivery country custom.
Return Policy
If you are not pleased with your purchase, we'll be happy to make an exchange or refund the product price within 14 days from the date you receive your shipment. Please contact us via ebay for a return number, then you can return it to us with the number. The item must be packed in it’s original shipping package to keep it safe, if not, it may result in 20% reduction of the refund.