UltraPoi was founded to fill the gap between generic LED and rave toys and custom professional lights. We custom manufacture top of the line LED and Glow Products in Houston, Texas, USA!

We would love to hear your feedback! If you are not 100% Satisfied, please contact our friendly Ultra Poi Team!

We will accept returns within 14 days from purchase, buyer must cover shipping cost. If you come across any problems with your item, please contact us before leaving feedback and we will do our best to correct the situation.

All returned items must be in good and re-sellable condition with original packaging and instructions. Used and damaged merchandise cannot be returned.

Upon receipt of the product, we will inspect it and a refund or replacement will be processed. If the item is found to be defective, we will provide full refund or replace it at no additional cost.

Currently we only ship to U.S buyers

We ship items within one or two business days from payment.

We use different couriers such as USPS, UPS, etc. We only ship to the lower 48 states, not including Alaska, Hawaii, US Protectorates.

Standard shipping, Expect your item to be delivered within 3-5 business days

We are committed to 100% customer satisfaction. Please do not hesitate to contact us. We will be gladly to help you with our best of knowledge.

We offer timely customer support to all buyers.

Once you have received your item, please leave feedback for us as this will inform us that you have received your items.

Positive feedback will be left immediately after receiving payment. We would appreciate it if you could leave us positive feedback as well. Currently all payments must be made directly though PayPal