How soon before we despatch your order?

Orders are usually despatched within 24-48 hours of cleared payment.

What method of delivery do we use?

All orders are despatched via standard Royal Mail 2nd class but you can upgrade to 1st class or next day courier.
Our Courier is FedEx which is usually next day delivery after collection from us. Courier deliveries will require a signature upon receipt. The couriers attempt delivery twice and will leave a card for you to arrange re-delivery. Unfortunately if you fail to contact them your parcel will be returned to us and there will be an additional charge of £7.95 for re-delivery. If you feel you may not be available to sign for your parcel please send us an alternative delivery address ie a work or relatives address. Also, if you feel your address may be difficult to locate it is a good idea to give us brief directions as this saves time. A telephone number is required for all courier deliveries.

What if your parcel has not arrived?

Generally we find the delivery times for Royal Mail are as follows:

2nd Class: 2-5 Working Days

1st Class: 1-3 Working Days

If you consider your order is taking longer than anticipated please message us and we will look into the matter. Royal Mail will not class an item as lost until 15 days have passed.

Important: Sometimes when the postman is unable to deliver a parcel they may leave it with a neighbour or return it to your local sorting office for collection but a note is not always left or it may get thrown away with junk mail.  Please double check in the first instance if it is with any neighbour or your sorting office as invariably parcels can usually be traced quite quickly this way.  Any parcels left with the sorting office that are uncollected will be returned to us and postage will need to be re-charged if they are to be re-sent.

Courier deliveries are generally next day delivery - this is the next working day from the date of collection from us but if your parcel is sent on Friday delivery will not be until the following Monday unless extra is paid for Saturday delivery.

What if your parcel arrives damaged?

We always package our parcels with care and use quality packaging materials to ensure a safe delivery. If, however, your parcel arrives with visible damage please make this clear when you sign for the parcel and notify us immediately if the contents are damaged, this is very important as there is a very short time frame to report damaged items to the couriers once it has been delivered.

What if you wish to cancel your order?

Orders can only be cancelled providing they have not been despatched. If you wish to cancel after despatch you can return the items for a refund as long as they remain undamaged, any p&p is non-refundable in this instance.

Will we keep you informed as to progress of your order?

Yes, we know it is important to keep in touch so we notify you at each stage your order, confirmation of order/payment, when your order is being processed and finally despatched (please note that when we print off your order, eBay send you a despatch notification however this is when we will start to prepare your order - despatch is usually 24-48 hours of this date).  We will let you know immediately if any problems arise but this is very rare! We will only use the eBay messaging system for communications.

What if you wish to return your items?

Genuinely faulty goods/incorrect orders will be replaced or money refunded, however we must be advised of any faulty goods immediately upon receipt of the item - please email us using the eBay messaging system. It is your responsibility to pay for and ship the item back to us. If the item is found to be faulty/incorrect, we will also refund the postage (proof of your postage costs will be required). Unless the returned items are faulty any p&p will not be refunded and will be deducted from the refund given - we do not charge any handling fee. All unwanted items must be intact and unused in their original packaging for resale, please ensure you package the items securely as damaged returns will not be refunded, you will need to claim through the appropriate postal services. If unwanted returns were purchased with free postage then any refund will have the appropriate postage costs deducted from the final refund to you.

Finally, your custom is very important to us - if you have any questions or concerns please feel free to contact us. We respond to every message received, if you do not receive a response within 24 hours please resend your message as there may be a communication problem.  Negative feedback is very damaging for sellers, we are always keen to resolve any issues should they arise, please message us first before leaving feedback.