A physical street address is required for all deliveries. It's important to us that every parcel completes its journey safe and sound. But we appreciate that some remote locations may only have the Post Office Box as an alternative collection point and if this is the case, we may opt to have these parcels returned to us in the case of non-deliverable by the delivering courier company and cancel/refund your order as a result
Stock Location: This product is ready to ship from our Sydney-based warehouse.
Expect dispatch: In most cases all products will be dispatched in 1 Business day. In the case of peak season it may take up to 2 business days.
Expect delivery times are 2 - 8 business days Australia wide (from day of despatch). Please note that delivery's to WA may take up to 4 - 10 business days in transit once dispatched. Please note that all the delivery dates times are provided by a third-party service provider and are only estimates.
Courier company: AUS POST & Other local couriers (eg: Fastway). Please note the courier company will be chosen automatically for you depends on your location.
Note: Please make sure the contact name, mobile number and address were written clearly. Missing or wrong information may cause delay, additional charge, or lost of parcel.
Please note: if the parcel was returned to sender due to customers' mistake, e.g: wrong information left, unclaimed, etc, a $7 redelivery fee may be charged.
Region area: Extra surcharge may apply for region area.
Bank transfer and all major credit cards through Paypal.
If you are making a bank transfer, please leave your exact eBay username as reference. Otherwise, your payment will not be identified and cleared.
We accept returns. Please contact our customer service team immediately if:
• You changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchase
• You are not satisfied with any product that you have purchased.
Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
Copyright©2020 ENEHOME
A physical street address is required for all deliveries. It's important to us that every parcel completes its journey safe and sound. But we appreciate that some remote locations may only have the Post Office Box as an alternative collection point and if this is the case, we may opt to have these parcels returned to us in the case of non-deliverable by the delivering courier company and cancel/refund your order as a result
Stock Location: This product is ready to ship from our Sydney-based warehouse.
Expect dispatch: In most cases all products will be dispatched in 1 Business day. In the case of peak season it may take up to 2 business days.
Expect delivery times are 2 - 8 business days Australia wide (from day of despatch). Please note that delivery's to WA may take up to 4 - 10 business days in transit once dispatched. Please note that all the delivery dates times are provided by a third-party service provider and are only estimates.
Courier company: AUS POST & Other local couriers (eg: Fastway). Please note the courier company will be chosen automatically for you depends on your location.
Note: Please make sure the contact name, mobile number and address were written clearly. Missing or wrong information may cause delay, additional charge, or lost of parcel.
Please note: if the parcel was returned to sender due to customers' mistake, e.g: wrong information left, unclaimed, etc, a $7 redelivery fee may be charged.
Region area: Extra surcharge may apply for region area.
Bank transfer and all major credit cards through Paypal.
If you are making a bank transfer, please leave your exact eBay username as reference. Otherwise, your payment will not be identified and cleared.
We will allow a return for refund or exchange product where you have changed your mind, provided that the item in question is:
To return your item for a change of mind, you must follow our returns process. Do not return any products before receiving instructions from our customer service team.
For non-faulty items, you are responsible for the cost and risk of returning the item, including the cost of return or exchange shipping.
In the event that an item is not returned to us in the original condition and packaging, we might deduct the amount of loss(deduct up to 50% from the refund) and give you a partial refund.
Standard Product warranty depends on the manufacturer’s warranty and respective terms and conditions
Please refer to the Description for more details regarding the length of the warranty of the product
If an item is defective, we will:
For claiming the warranty, please contact our customer service team, they will provide you with instructions and help you address the matter as quickly as possible.
We are very confident with our product quality so we offer 90 days warranty on all products if they don't come with factory warranty.
Proudly based in inner west metro area of Sydney, NSW. We are an Australian owned and operated business that offer you a wide range of high quality products, sourced directly from top manufacturers and sold to you at the lowest prices possible.
Our business has a wide range of products from living appliances, pet supplies, automobile accessories to fitness equipment. With a cutting edge online operating system and fantastic customer support team; our customers receive quick replies to enquiries, prompt delivery, and an outstanding after-sales service.
Copyright©2020 ENEHOME