- WHEN WILL MY ORDER BE DISPATCHED? Orders placed and paid for before 3.30pm will be dispatched same day (Monday to Friday only).
- HOW LONG WILL IT TAKE TO RECEIVE MY ITEM? Delivery methods used are economy services unless an express service specifically is paid for. Usually Royal Mail is very reliable and the item is delivered next working day or a couple of days after. However, this service can take up to 14 working days before the item can be declared as lost in the post. We have to allow Royal Mail the opportunity to deliver the item during this 14 day window before we can lodge any kind of complaint or investigation.
We find that most delays incurred by Royal Mail are caused because the item has been taking to the local sorting office and no card has been left due to the item not being a recorded delivery. Please check with your local Royal Mail depot as the item is most likely there due to the item being too big to go through a standard letter box.
- CAN I CHANGE MY ADDRESS ONCE I'VE PLACED MY ORDER? Please note, we run an automated system on eBay and the address details that come through to our system from eBay are the details you input at the checkout page and this is the address that we have to ship the order to. Please take care to ensure your address details are spaced correctly line by line in the appropriate fields otherwise the information may not come through to us correctly and it may delay your delivery.
- I LIVE IN NORTHEN IRELAND, WILL FREE UK DELIVERY APPLY TO ME? Please note, in some instances, even though delivery is free to 'UNITED KINGDOM', on certain products, a shipping fee may apply if you are in Northern Ireland, Isle Of Man, Isle Of Scilly, Isle Of Wight, Jersey, Guernsey & Scottish Highlands, please see the 'Postage and Payments' tab within the listing for information before purchasing.
- WHY CAN'T I PURCHASE LIQUIDS & PRESSURISED GOODS? Unfortunately we are restricted by our carriers from sending any liquids or pressurised containers outside mainland UK. We try to ensure that our listings are accurate and will not give anyone outside mainland UK the option to purchase these items, but due to the sheer volume of listings we have, this is not always possible. Please be aware that if you purchase a liquid or pressurised item and are anywhere outside mainland UK, we will not be able to fulfil your order and will contact you to advise you as soon as possible.
We fulfil your order quickly and efficiently from stock, however, please be aware that as all the items in our Outlet Store are clearance items, some packaging may show signs of soiling and/or not be in perfect condition but the reduced pricing reflects this. Also, in very rare cases, some items may not be able to be located in our warehouse, but you will be advised of this as soon as possible after ordering.
Shipping on all items in our Outlet Store is FREE to MAINLAND UK!* However, we will ship anywhere in the world and we have a variety of highly competitive delivery options available to suit any shape, size and value of order. Some locations have shipping costs included within the listing, however, please contact us before purchasing via the eBay messaging system with your requirements and we will provide you with an accurate shipping quotation.
IMPORTANT: Please note, we are unable to ship liquids and pressurised containers outside mainland UK.
* PLEASE NOTE: Free delivery is for UK mainland only and does NOT include Northern Ireland, Scottish Highlands, Isle of Man, Isle of Scilly, Isle of Wight, Jersey and Guernsey. Also, the free of charge shipping means orders will be sent via the most cost effective means possible, usually economy courier or 2nd class post. Express and guaranteed services will need to be selected and paid for at time of ordering.
Once you have made your purchase, you can pay via any of the following methods:
- Pay quickly & securely with PayPal. Follow the checkout procedure within eBay, make a PayPal request, or send payment to ebay@demon-tweeks.co.uk
- Call us to pay with a credit or debit card
- Pay with a credit/debit card or cash and collect in person from our HQ in Wrexham, North Wales (ask for details before coming in)
- Finance options also available subject to status (minimum spend required), call for details
If you have any queries regarding payment, please don't hesitate to contact us.
To view our sizing chart please click here.
