Free next day delivery refers to next working day and is subject to cleared payment being received before 2.30pm. Unfortunately shaded areas take 2-3 days to deliver, there is no 24 hour service from our providers.

Deliveries are made Monday to Friday and a signature will be required. It is the responsibility of the buyer to ensure that someone will be at the delivery address on the day of delivery to receive and sign for the goods. For heavy items the courier may require assistance unloading the parcel.

We strongly recommend leaving a mobile number at checkout so that you receive your expected delivery time of your parcel, which will be a 1 hour window.

IN STOCK & READY TO SHOP

All our products are in stock and shipped same-day if the order is placed before 2.30pm. Orders placed over the weekend are despatched on Monday for Tuesday delivery (Bank Holiday's excepted).

100% POSITIVE FEEDBACK

We work relentlessly to deliver a 5 STAR SERVICE to our thousands of customers and are rightfully proud of our 100% positive feedback. On the rare occasion that things don't go to plan, we ALWAYS do everything in our power to put it right - our business is built on happy and loyal customers and we want YOU to be one of them!

30 DAY MONEY BACK GUARANTEE

We offer a 30 day money back guarantee. This means that for the 30 days following your purchase of any item(s) from MRS Limited you can return or exchange your item(s), provided they are unused and in their original packaging.

If for any reason you would like to return an item within 30 days of receiving the delivery you should message our customer service team through eBay to inform them that you wish to return the item

In the event of damaged goods we shall arrange for a carrier to collect the items from you and return them to us (at no cost to yourself)

In all other circumstances you shall be responsible for return postage/courier charges

Please always return your items with a copy or the original invoice. This will speed the process of closing your return.

CONTACT OUR CUSTOMER SERVICE TEAM

Our friendly and knowledgeable customer care teams are here to help. We answer all questions within 24 hours. If you wish to contact the MRS Limited team please use the details provided below:

Contact Us:
Contact us through eBay - email the seller
Our offices are open: Monday-Friday 8:00am to 5:00pm

 IMPORTANT NOTICE  -  IMPORTANT NOTICE

As of the 5^th March 2020

PayPal are no longer refunding selling commission fees!

So any items returned for the following reasons maybe deducted the Selling

Fees charged by PayPal at time of sale.

‘Doesn’t Fit’

‘Changed my Mind’

‘Found a Better Price’

‘Just didn’t Like It’

‘Ordered by Mistake’

If your item is returned for other reasons like ‘Defective’ and is found not to

be the case then these will also face the same refund policy applied.

We are talking with eBay to make a more sensible option to exchange/swap

an item rather than refunding & having to buy again, especially now that the

PayPal fee is not refunded. Until they make this option we will try work around

it but there may be a short delay in sorting it.

This is a decision that was not taken lightly and we don’t agree with it but

PayPal are not going to move on this so fingers crossed when eBay role out

their new eBay Payment option with them & not PayPal we may be able to

drop this commission Refund issue. I hope!