Box of Steroplast Sterostrip Washproof Hypo-Allergenic Tan Spot 2.4cm Plasters

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

Unwanted Goods

Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

In certain cases involving higher value goods we will arrange a collection for the faulty item. A full refund or replacement will be issued as soon as the collection is complete.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

All orders are despatched before 3pm the same working day (if ordered before 3pm)so it is usually too late to alter or cancel; however please get in touch with us via email and we will quickly work to see if anything can be done.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.

How will my parcel be sent UK mainland?

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.

We try to offer the best deals to all of our customers; therefore every single one of our products on sale has zero delivery charge to all UK Mainland postcodes. Depending on the weight and size of your order and will be sent either by MyHermes or Royal Mail 48 (Smaller Items) and should take 2 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time however please contact us and we will do our upmost to help if possible.

We offer our express shipping at just £1.99, depending on the suize and weight of your item it will be shipped either via Royal Mail 24 or an alternative 24 hour courier (please note we do not guarantee delivery on a Weekend).

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

We class all of these locations the same as our UK Mainland policy however in certain extreme cases such as very large items or very heavy items we will contact you via email to discuss the options regarding the delivery.

How will my item(s) be sent to Republic of Ireland and Western Europe.

We have secured extremely good courier rates to the Republic and therefore all items will be sent using MyHermes or Royal Mail International Standard depending in the size and weight of your order.

We have tried our best to keep our charges as simple as possible; all orders will have a £9.99 charge plus an aditional £2.99 for each additional item ordered.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

All orders will be charged £29.99 plus £4.99 for each additional item ordered.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with MyHermes or other courier then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Rothwell Medical. If not received, these items will not be deemed to be missing until two weeks have passed.

About us.

The Beginning.

We are proud of our small beginnings. As a family run UK business we began like many other small businesses do, a husband and wife team. One newly self-employed and another having a bit of industry knowledge with a humble start-up of wedding gift money; taking the risk to invest in something that we didn’t know the outcome of. Thankfully we quickly realised that our little side-project was proving to be successful and within a year it was our full time passion.

The Passion.

The passion came from a self-employed sports therapist; bored of having to source all of her medical products from several different suppliers and shocked by the quantity of patients struggling to source the products they needed to adequately manage their pain or healing. This passion is something that has never dipped and continues to be something carried by the business through every member of our team and something which we strive to make visible in all aspects of our service.

The Goal.

Simple. To provide an easy to use, personable service for professionals and public alike to find the medical products that they need, in one place, at a good price, with outstanding customer service that you are happy to return to.

Customer Support:

Thank-you for choosing us, at Rothwell Medical we provide the exceptional service that we would like to receive ourselves. Whatever your query may be please feel free to get in touch, we are happy to assist with any aspect of your order process.