::::| About Us |::::
::::| Customer Satisfaction |:::: We strive for 100% customer satisfaction. Please contact us with any questions or concerns before you leave feedback and we will work to resolve any issues. We stand behind everything that we sell and will do everything possible to assure you are satisfied. ::::| Shipping |:::: +All items ship same or next business day (M-F excluding postal holidays) via USPS or UPS.) +We do offer combined shipping rates if you win more than one auction. Please ask about combined shipping rate before paying finial invoice. We only ship internationally using the eBay Global Ship Program. +When you receive your purchase if you are not 100% satisfied, please email us and we will do our best to make you happy. **For bulk purchases that qualify for free shipping, please note the shipping charge may still charge your account but a refund of the shipping amount will be sent for our records :) ::::| Returns |:::: +If you still want to return your purchase, please contact us instead of negative/neutral feedback, then simply ship the item(s) back to us and we will refund your original purchase to be issued. All items are inspected and tested to ensure that the returned item is the same item and in the same original condition price and the original shipping charge if any. +We are happy to accept returns unless otherwise stated in the listing. Please contact us within 14 days of receiving the item if you wish to return or exchange the item. We participate in the eBay Hassle-Free returns program. +Buyers are responsible for the postal cost of returning the items unless otherwise agreed when contacting us. +Please allow 48 hours, once item has been received, for refutation before a refund is issued. ***NO RETURNS OR REPLACEMENTS ON HAND-MADE PRODUCTS OR PIECES +NO RETURNS FOR USED OR OUT OF BOX ITEMS UNLESS DOA (Dead upon arrival). . *** :::| How to return |::: 1*Please ask us for return address . 2*Shipping back the package: YOUR EMAIL ADDRESS AND THE RMA#(Return Merchant Authorization Number = Your ebay ID) must be clearly written on the return package ,Otherwise the package will be refused. 3*Mail us the return tracking number *For damaged products, please email a picture of the damaged product and their will be no need for shipping back to us for the refund to be issued. 4*All returns received will be inspected prior to a credit being issued. |