Do you have a physical store?
Yes we do, it's now located in Wantirna South.  You can find our address by looking us up on the web by searching for Mad About Science.  Note our entire range isn't available to be viewed in our store, just our best sellers.

Can I pick up my order?
Yes, you have the option of FREE same day pick-up from our Wantirna South Warehouse.

To ensure the products you want are set aside for you, simply place your order online and select the store pick-up shipping option during checkout. You can either pay for your order instantly online, or pay using cash or credit card on pick up.

What payment options are available?
Payments can be made conveniently online using one of these three options:

We offer combined postage on all our eBay items. Pay no more than $12.95. That’s right - purchase as many items as you like and the shipping cost will be capped at $12.95

Fast dispatch times. We ship every business day, so you can feel confident that you will receive your item within a few short days. No waiting weeks for items to arrive from overseas.

Pickup is available from our Wantirna South warehouse. Check our store page for details.

1/82 Lewis Road
Wantirna South, Victoria 3152

If you have any questions on our shipping or customer service policy, please feel free to contact us using the eBay Messaging system

Product Returns: We’re Here To Help
Shop with confidence at Mad About Science. If you are not satisfied with your product(s) send them back to us within 14 days for a store credit.

That way you can be assured of your purchase - and if it doesn’t suit your needs after seeing-it and feeling-it, you have the option of returning it - based on the conditions below. Easy!

You will have noticed we provide plenty of information in each product listing, but please contact us before making a purchase if you have any product related queries. We LOVE helping our customers, and we know science.

Not satisfied with your purchase, a little more information
To receive a store credit, you need to return the item in an unopened, re-sellable condition. If any seals, packaging or anything else is broken or removed it cannot be returned. To be sure contact us before you return the product. If the item does not meet re-sellable conditions then it will be returned to you at your expense.

Items must be returned to Mad About Science within 14 days of receipt of the order.

We do not refund postage costs, so you will be responsible for return postage costs. The store credit will be equal to the value of the item, and will not include initial postage costs.

Goods damaged or faulty on arrival
Be assured that we make every effort to ensure items are packed well in thick cartons to prevent damage en-route to you.

In the rare event you receive a damaged product due to a manufacturing fault or other reason; we ask that you notify us within 7 days of receipt of the product. Where damage can be documented in a photo, we will then request an emailed photo. Once we deem the product faulty, we will ship a replacement product to you at our own cost.

On occasions, at a customer’s request, we will issue a store credit for the faulty or damaged product instead of a replacement. In this case, the store credit is for the value of the product only, and does not include postage costs.

Warranty Period
We provide a 6 month warranty on our products against manufacturing defects. This does not apply to products that have been misused, mistreated or accidentally broken.

The faulty item will be gladly replaced once we ascertain and confirm the fault/issue.

If the fault can be documented in a photo, we can accept an emailed photo of the product to confirm the damage and post a replacement at our expense.

In the case of other types of faults we require the item be returned to us for assessment. Once the product is confirmed faulty we will ship out a replacement product at our own cost. You will be responsible for the postage costs involved in shipping the product back to us. That way the extra shipping costs are shared.

We will do our best to address any concerns if you contact us.

Purchases outside of Australia
Returns and replacements become more complicated and expensive for orders sent to countries outside of Australia.

Because of the higher postage costs, we are unable to send replacement products at our own expense. Thus, international customers must understand they are purchasing at their own risk. We do what we can to ensure the products arrive in the best possible working condition, but if, on a rare occasion this is not the case, we cannot cover the shipping bill to replace the product.

If the fault or damage can be documented in a photo or video, we are happy to refund the cost of the faulty product, but we can not refund the original postage costs.

For the same reason, we can not resend (or refund postage costs) for orders that are returned to sender, or for orders that don't reach their destination. Although, we use International postage services that include a limited tracking service on occasions the order does not reach the intended destination, or is returned to sender for a variety of reasons, including: insufficient address, unclaimed, or lost in transit. Again, International customers must understand they are purchasing and sending at their own risk - we can not cover extra shipping costs.

Mad About Science is the home of unique science products - toys, kits, gizmos, novelties, supplies and teacher resources - designed to amaze as well as educate.

With over 2000 product listings, our unique and extensive product range covers all your home and school science needs.

Our science inspired toys and STEAM products appeal to a wide range of ages and many can be used in the primary and secondary classroom to engage children in science learning. They also make great gifts with a difference!

Owned and operated by teachers with qualifications in science research, since 2008, Mad About Science has built a solid reputation for quality educational products and exceptional customer service.

Winning the 3AW Momentum Energy Small Business Success Award is testament to our hard work and dedication. We are consistently ahead of the field with fresh products as well as tried-and-true science classics.

We have a comprehensive STEAM (Science, Technology, Engineering, Art and Mathematics) range to promote global thinking in children, and prepare them as forward thinking citizens who can operate in a modern, complex, technology-dependent and connected world.

Our personnel are practised in taking educational science incursions into primary schools delighting students throughout Victoria. We know what works in the classroom! With so many young people turning to screened devices for amusement, our science toys are the few that still surprise and excite. They’ll be asking for more and more!

Children just love science and hands-on experiments. We are proud to be connecting more young people with the fascinating world of science.

Please use the eBay Messaging System to get in touch with us with any questions you have or to resolve an issue you may be facing with a purchase from our store at this point.