I M P O R T A N T   I N F O M A T I O N

PICTURES in listing are photographed in high definition to capture detail and… CAN APPEAR LARGER….. than they are.  Be sure to look at dimensions and pictures carefully.  Minor fluctuations in color from the item you see in the listing…. to the item you receive… can result due to photographic lighting and monitor color variations.

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C U S T O M E R   S E R V I C E

The Enchanted Cottage wants you to have

a five *****  star positive experience.

Upon receiving POSITIVE FEEDBACK from the Buyer..... Indicating a successful transaction…..the Enchanted Cottage's POSITIVE FEEDBACK is posted automatically and immediately. 

Our Customers have an unconditional guarantee.

C O M B I N E D   S H I P P I N G

US Buyers…..Save on Shipping

To receive FREE or DISCOUNTED Shipping on this or other ELIGIBLE items from the store.

You'll see a SHOPPING CART ICON at the top of most eBay pages. You can ADD ANY item that is listed in US dollars to your cart..... Shipping discounts are automatically applied...If they're not…click on REQUEST TOTAL FROM SELLER 

U. S.  S H I P P I N G   I N F O R M A T I O N   AND   P O L I C I E S

Y O U R   S H I P   T O   A D D R E S S

ENSURE Your SHIP TO address is CORRECT in your ACCOUNT as that will be the location to which eBay sends your purchase(s)….. It is an automated process and prints out on your Shipping Label!...

 DROP SHIPPING

  If you would like your package sent to another address… in the United States… please leave me a message on the sales record.

HANDLING TIME

Package (unless some unknown circumstance circumvents or federal holidays) ships… day after… payment clears.

PACKING SLIP

Included in your shipment with contact information (with the exception of Media Mail shipments).   Your PURCHASES are ALWAYS packed with great care and consideration.

TRACKING NUMBERS

Located in your PURCHASE HISTORY as soon as the shipping label is printed.  Delivery Confirmation is provided. 

RETURNS

The Enchanted Cottage offers 30 day money-back or replacement guarantee.   For example…if Tracking Information… indicates that your package was NOT delivered, the Enchanted Cottage will either refund your total purchase price or replace your item…. if inventory permits.  If the Item was damaged during shipment, please contact me soon as possible.  If you receive an incorrect item, please contact me as mistakes do happen…and I will endeavor to resolve the issue promptly and fairly.  If you….change your mind…..returns on most items will be accepted.  Please use eBay’s Hassle-Free Return program or contact me directly so I know to expect the return. However, RETURN… shipping costs… are not refundable for “change your mind” items.

FREE LOCAL PICKUP

 Save shipping costs and transit time... Message me for details

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R E C Y C L I N G

The Enchanted Cottage Recycles as much packaging material as possible.  It is good for our planet.

I N T E R N A T I O N A L   S H I P P I N G   P O L I C I E S

This ITEM ships via the eBay Global Shipping Program (GSP) which provides beginning to end tracking information.

IF...  this ITEM DOES NOT ship via the eBay GSP….. then the following applies:

International buyers are responsible for paying any fees, duties, taxes, VAT imposed by their country and/or local government when their order is received at their location. The Enchanted Cottage will NOT be held responsible for these charges. These charges are NOT included in my shipping costs. 

*****If this concerns you……Please check with your country’s custom office to Visit determine the amount for these fees prior to bidding or buying.*****

PLEASE NOTE: 

You are provided a CUSTOMS NUMBER....which…. is your TRACKING INFORMATION. 

Items exceeding four (4) pounds MUST BE SHIPPED USPS International Priority Mail  Expensive items WILL BE SHIPPED USPS International Priority Mail.