ABOUT US
dhariMall is a customer-focused company that began its journey on eBay and since then has become one of the most reliable, top-rated sellers on this platform. We can provide you with a wide range of products from desktops and laptops to their parts and accessories ensuring that all our products meet the requirements of our consumers.
Our ability to expertly customize laptops in order to fit your needs in terms of storage, updated software, and etc... is what allows us to give you your desired products at an affordable price. Each and every one of our products goes through a thorough cleaning and inspection check before being shipped off from our facility to your hands. Only when we are satisfied with the products ourselves, do we send them off to you in order to gain your satisfaction.
dhariMall believes in providing its customers with unlimited support.
Our customer service representatives are available 5 days a week from Monday to Friday (excluding holidays). Please contact us through eBay for any questions or concerns you may have and allow us up to 24h to get back to you. We value your time and vow to help resolve your issues as soon as possible. It is this attitude of ours that has helped us build such long-lasting, committed relationships with our customers. DhariMall believes in providing you with the best customer service alongside a high-quality product. Our services help give our customers all the confidence they need in us and our products.
Choose quality from start to finish, choose us.
CUSTOMIZATIONS
At dhariMall we provide our customers with the option to upgrade/customize their purchase according to their requirements.
By default, all our laptops and desktops are shipped with OS language is English. Apart from that, buyers have the option to:
- Request to change the default OS for free
- Request to change the default OS language to French for free
- Upgrade their hardware (i.e. memory, HDD, graphics card, keyboard...etc) for additional costs
Customers who are willing to take an upgrade can let us know via eBay email and we will send their customization information separately. The payment, if applied, will be collected through the same process as the purchased product (PayPal).
For any further information regarding customization options and prices, feel free to contact us.
SHIPPING
dhariMall is committed to shipping out all of our packages as fast as possible, safely, and accurately.
Orders are shipped within 2-5 business days of payment and estimated to arrive approximately 2 to 10 business days after being shipped. Please note that shipping to rural or remote destinations may result in extended shipping times.
Depending on the time of the year, you will have the option to upgrade the shipping method of your order for faster delivery with our Express Shipping service. If you choose to upgrade to Express Shipping, your order must be received with the payment cleared by 12:00 PM (noon) EST or your order may not be processed until the following business day (Business days are from Monday to Friday, excluding holidays).
Please note that we deliver all our shipments through Canada Post within Canada.
International Shipments:
1. If you reside outside of Canada and the USA, please contact us regarding the shipping charges before making a purchase.
2. Import duties and brokerage fees are not included in the item price or shipping charges, these charges are the buyer's responsibility.
3. All International buyers MUST include their phone number in their shipping details.
WARRANTY & RETURN
dhariMall wishes to ensure that all our customers are 100% satisfied with their purchased item.
If due to any reason your purchased product is not as you expected our policies are as described:
* We offer a free return for up to 30 days on all our Certified/Refurbished/Open Box products with a 100% money back guaranteed
* If needed, we provide free replacement on all our Certified/Refurbished/Open Box products within 30 days of your purchase
* All the return information will be provided to you within your package
Please note that all of our refurbished laptops (excluding batteries) come with a standard 2 year warranty and batteries covered under a 30 day warranty.
Please note that for any warranty related issues, you must contact us to see what is covered under the warranty of your purchased product alongside all the details regarding the repair of your product. Any third party repairs will not be covered under our warranty policy.