We want to ensure you are always happy when shopping with us. To ensure this, we offer an absolute satisfaction guarantee here you can return any unopened item within 14days of the date of your receipt of your order. PLEASE NOTE all items are checked thoroughly before despatch. If an item is returned demaged, a refund will not be given. NO returns on KNICKERS! Buyer is responsible for postage costs. Please obtain proof of postage and include a brief note in your package back to uswith your name, ebay ID and reason for return. Please ensure all items are returned back to us in the original condition with the original tags still in place. Items must not be returned back smelling of cooking/cigarette/perfume odours. Please allow up to one week for your refundto be processed trough our system.