| What if I have an issue with my order? |
Please contact us for quick resolution! Mistakes, shipping damage or postal carrier issues can occur and our customer service team is standing by to assist you.
If possible please provide a picture of the product if it involves damage or an incorrect product. We may also ask for the product UPC or SKU code on the outside of the packaging to see. These help us determine where the problem occurred and quickly resolve your issue! |
| How can I contact you? |
You may message us directly or through eBay. We respond to all inquiries within 1 business day. |
| Can I cancel an order? |
eBay allows for you to request a cancellation within 60 minutes for automatic cancellation. We can also review your order for cancellation if you message us before the product shows any tracking information. |
| What is "International Economy Shipping"? |
International economy shipping is a standard mail service that is low cost and comparable to letter mail. With this option most mail is delivered within 15-28 days. Generally there is no tracking available after the mail leaves the USA.
Rural deliveries may require an additional 15 days for delivery.
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| What is "Economy Shipping"? |
Domestic orders with economy shipping as the shipping option simply indicate a standard mail service such as DHL Global Mail (Ships from USA) for lighter packages under 1 pound. These services normally take from 3 to 8 days to deliver the package and can utilize USPS for the last portion of the delivery. |