We intend to dispatch all our orders on the same day if ordered by 3pm, or within 24hrs of clearance of payment into our PayPal account. We offer FREE postage to our UK customers, if you would like your package to be sent via SIGNED FOR service, we offer this service in all listings.
Royal Mail standard postage charge is applied on all our product listings INTERNATIONALLY and as mentioned in our shipping method International Tracking IS AVAILABLE. Therefore we only charge our customers the nominal value for postage. Customers who make multiple purchases, having met minimum quantity of products will have their orders sent via recorded delivery. If a customer however wishes to have their orders sent via recorded delivery or by courier please let us know in advance by sending a message via eBay to arrange a revised invoice with the additional charge to suit their needs.
Please note: All deliveries are subject to stock availability and payment confirmation via PayPal. And if there are any delays or issues we will endeavor to inform you at the earliest convenience.

Estimated Delivery Time:

UK:                                                           1-2 Business Days

Western Europe:                                     8-14 Business Days

Eastern Europe:                                      8-16 Business Days

USA, Canada, Asia, Australia:              10-16 Business Days      

Hope all of us try together to create a better environment for ebay shopping 
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PayPal is the only form of payment accepted. PayPal allows for a hassle free transaction in which both the buyer and seller are protected.

Here at Euro Medics we keep an open policy to accept returns from our customers if they are not contempt with the product/item supplied. If this is the case please simply message us through eBay and we will get back to you ASAP. We strive to reply back to all our customers within 24 hours with a solution which matches your best interest. We can either send you a replacement straight away or refund you the full amount paid including postage once the items returned. In case a customer changes their mind and would not like the item anymore, we will accept the returned goods, having made sure the item is in its original packaging, unused and in the same condition. We will then of course refund the customer as well.

Medentra® is the new line of instruments introduced by Smart Instruments (UK) Ltd, England, which has been manufacturing and distributing a wide range of dental, surgical and orthodontic instruments for over a decade. Medentra® offers a huge variety of instruments from forceps, elevators, orthodontic pliers, needle holders, dental syringes to scissors, tweezers, scalers, explorers, pluggers curettes, composite and various other hand instruments etc.

You can have the confidence in Medentra products as they go through rigorous multi-stage quality inspections and are packaged in exclusive Medentra packaging - so you can be sure you are receiving authentic Medentra products.
Headquartered in England, Medentra products are distributed by its parent company Smart Instruments (UK) Ltd, England, its subsidiaries in Germany and United States, and a select number of independent distributors around the globe.
If you would like further inquire about Medentra products, please don't hesitate to contact us via the eBay messaging system.

For any query contact us:

If for any reason you are not satisfied with a product, please send us a message via eBay to let us know and we will request the item to be returned for a FULL REFUND. We will also reimburse your cost of packaging.
For general product or order questions please contact us using the eBay messaging system for the fastest reply. If you work in the dental industry and would like to speak to us about your order or any proposals please feel free to contact us on eBay messaging. Leave us a message