At GB DIY Store we understand that when you've placed an order you want your goods as soon as possible. Any orders which are placed before 3pm will be dispatched the very same day, Monday - Friday. Any orders made after that time will be dispatched the following day. Orders placed on a weekend or bank holiday will be dispatched the next working day.

During checkout there will be different delivery options for you to choose from which will include a next day delivery option at an additional cost.

If your order does not arrive within the delivery times shown above, please get in touch with us immediately.

At GB DIY Store we operate a 30 day return and refund policy. This means you have 30 days from the day of delivery to return your product to us.

When returning a product to us you must follow the below instructions

• You must contact us or open a return request prior to the return of any product.
• The product must be returned with its original packaging and all included accessories.
• The product must be in a brand new and unused condition.
• You must include your original receipt or have obtained an RMA (returns number) before returning the product.

Change of mind returns

If you change your mind, have ordered the wrong part or simply no longer require the product you have 30 days from the day of delivery to return the product back to us for a refund.

It is the buyers responsibility for the safe return of the product and any postage costs incurred.

Item received is damaged

In the unlikely event your product arrives damaged we will replace or refund the product. In this case we will require evidence of the damage prior to any replacement or refund being issued.

Item received is incorrect

In the unlikely event we have sent you the incorrect item we will require you to return the product to us so that we can process a replacement.

It is the buyers responsibility for the safe return of the product however, GB DIY Store will cover any postage costs incurred.

Can you help me find the correct part?

Yes! Every member of our team are experts in the industry and more than capable of working out the problem and finding you the perfect replacement part. If you need help please get in touch.

Will my parcel have tracking?

Everything we dispatch has some form of tracking or delivery confirmation. We will email you with the relevant tracking information once we have dispatched your order.

My order hasn't arrived.

If your order hasn't arrived, please contact us immediately. All of our parcels have a form of tracking so we should be able to find the problem and resolve it right away for you.

Can I return my order?

We offer a no quibble 30 days return policy which means you can return your order within 30 days of receiving it. Please view the returns information or contact us for more details.

Do you offer discounts?

Most of our products will have some form of promotional discount when ordering multiple items. Depending on the item we may be able to offer further discounts for large bulk orders. Please contact our team for more information.

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies.

The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed into repairs. Now we offer a very extensive range of repair parts for windows and doors.

With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it.

Our team is always happy to help, so please do not hesitate to contact us.