Official eBay Store
SHIPPING RETURNS PAYMENT

All Orders are sent from our Launceston, Tasmania, Australia facility.

We usually post on the same day as payment made, for orders paid before 12.00 pm.

We use Australia Post. Please remember we have no control over Aus Post delivery once posted.

We ALWAYS combine orders to save you the most money! You can ask us for a total, or you can buy now and click on "REQUEST TOTAL FROM SELLER".

International orders are sent via Australia Post International.

Tracking numbers are updated upon posting. Please note that very small parcels use stamps, and do not use tracking numbers.

We do not have collection facilities. 

Oh no! If you're viewing this page then something has gone wrong, and we don't like that happening! Have a read of this page to find out what we can do to help you.

My product(s) were damaged in transit

If you receive broken or damaged goods, first and foremost please do not dispose of them. If it's possible, take a photo and put it in your email. This will help speed up the process of replacing your damaged products.

I received the incorrect products

Please do not dispose of any incorrect products sent to you. Instead, send us an email as soon as possible to let us know what you did receive compared to what you should have received. If it's our fault we'll happily send you the correct product(s) at no cost to you, with a big sorry!

I changed my mind

We've all done it before - bought something then realised its wrong. We can help here. Keep the part in saleable condition.

There's no restocking fee, but we watch out for abuse of this service!

You'll need to cover the shipping cost of returning the product to us, as well as any new product(s) to you. Just email us.

My part broke

We are always happy to replace faulty parts within the warranty period, just email us with details!

Phoning

If you do not have access to a computer, you can phone us. Due to the large volume of technical enquiries we get, we politely ask you to leave a full message with your name, address, phone no., part details and reason for the call. We always return calls on the same day, depending on the volume of orders. Email is much quicker! 

Paypal.

Direct deposit- Mystate Bank- BSB: 807009 Account: 60205523 A/C: P B Duddridge

All invoices include GST where applicable. ABN 62757805022.

Payments to be made within 3 days of purchase.

Please use your Ebay user name as the reference. 

ABOUT OUR COMPANY

OUR STORY...

Small Engine Supplies, or SES, is an Australian owned and operated family business, that has been supplying, inspecting and importing genuine and aftermarket small engine parts since 1982.

Following the success of our on-line chainsaw operations, we have decided to expand our on-line presence across not only chainsaw, but all our other parts divisions.

As with all our businesses, we stock parts from some of the best suppliers from around the world, and are proud to offer their parts on-line, in an organized and easy to order format.

Our distribution centre and offices are in Tasmania, Australia.

We know our customers have a world of suppliers to choose from. It is up to us to demonstrate why SES is your best parts supplier!

We look forward to supplying all our existing customers with quality on-line ordering, and (of course!) welcome new customers from around the world.

paul. SES.